Job Description

About Old Navy

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Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.


We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

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En tant qu'associe de marque, vous faites partie integrante de notre equipe et donnez vie a notre marque pour nos clients. Vous etes responsable de l'engagement et de la connexion avec nos clients en fournissant un excellent service client, ce qui entraine une fidelite a la marque. Vous etes un expert en produits et utilisez vos connaissances et votre experience pour eduquer, informer, inspirer et habiller le client. Grace a la collaboration avec votre equipe de direction, vous offrirez une experience client de premier ordre grace a une approche omnicanal.



As a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

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Traitez systematiquement tous les clients et employes avec respect et contribuez a un environnement de travail positif. Promouvoir la fidelite en informant les clients sur nos programmes de fidelite. Recherchez et interagissez avec les clients pour stimuler les ventes et le service en utilisant la vente suggestive. Ameliorez l'experience client en utilisant toutes les offres omnicanales. Etre responsable des objectifs personnels qui contribuent aux objectifs et aux resultats globaux du magasin. Soutenir la surface de vente, la cabine d'essayage, l'emballage des especes et l'arriere-boutique, selon les besoins. Maintenir un centre de travail soigne, propre et organise. Gerer toutes les interactions avec les clients et les problemesetours potentiels avec courtoisie et professionnalisme. Executer les processus operationnels de maniere efficace et efficiente. Consistently treat all customers and employees with respect and contribute to a positive work environment. Promote loyalty by educating customers about our loyalty programs. Seek out and engage with customers to drive sales and service using suggestive selling. Enhance customer experience using all omnichannel offerings. Be accountable to personal goals which contribute to overall store goals and results. Support sales floor, fitting room, cash wrap, back of house, as required. Maintain a neat, clean and organized work center. Handle all customer interactions and potential issueseturns courteously and professionally. Execute operational processes effectively and efficiently.

Who You Are

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Un bon communicateur avec la capacite d'interagir efficacement avec les clients et votre equipe pour atteindre les objectifs. Un fournisseur de services axe sur le client, tant sur la surface de vente qu'en dehors, pour contribuer a offrir une experience exceptionnelle a nos clients. Passionne par le commerce de detail et prospere dans un environnement en evolution rapide. Un resolveur de problemes axe sur l'amelioration continue, qui apprend toujours, est ouvert aux commentaires et prend les mesures necessaires. Accepte de travailler selon un horaire flexible pour repondre aux besoins de l'entreprise, y compris les quarts de jour, de soir, de nuit et de fin de semaine. Capable d'utiliser la technologie de vente au detail. Capable de manoeuvrer dans l'aire de vente, l'entrepot et le bureau et de soulever jusqu'a 30 lb. A good communicator with the ability to effectively interact with customers and your team to meet goals. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. Passionate about retail and thrive in a fastpaced environment. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

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Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet. Competitive Paid Time Off plans.
Company match for donations and volunteer time
Registered Retirement Savings Plan Employee stock purchase plan.
Medical, dental, vision and life insurance.
Virtual health care 24/7
Maternity/Parental Top Up.
See more of the benefits we offer. For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.