Job Description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.
Assistant(e) serveur(euse), Restaurant Marcus & Lounge
Le Four Seasons Hotel Montreal est a la recherche d'une personne qui partage notre passion pour l'excellence et cherche a creer une experience memorable pour nos employes et nos invites. Nous
recherchons une personne qui a une solide ethique de travail, un haut niveau d'integrite, un souci de
qualite, une sensibilite culturelle et un sens du service client
A propos de Four Seasons Hotel Montreal
Situe au coeur du Golden Square Mile de Montreal, le Four Seasons Hotel Montreal offre bien plus qu'un simple sejour -- nous proposons une veritable experience de vie luxueuse. De la gastronomie de renommee mondiale au restaurant Marcus a la detente au spa Guerlain, classe cinq etoiles par Forbes, en passant par l'acces exclusif a Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d'elegance, d'hospitalite et de culture.
A propos du role :
Passionne par le service et dote d'un excellent esprit d'equipe, l'Assistant(e) serveur(se) se distingue par une attitude elegante, chaleureuse et bienveillante. Il entretient des relations empathiques avec les clients et ses collegues tout en faisant preuve de rigueur et de solides competences organisationnelles pour contribuer a l'excellence du restaurant.
Ce que vous ferez :
Assurer la mise en place, le debarrassage et le rangement du materiel (linge, vaisselle, verrerie, nourriture, boissons).
Offrir un service attentionne et elegant, en respectant les standards Four Seasons.
Connaitre parfaitement les menus et preparer condiments et garnitures.
Anticiper les besoins des clients et assister au service en salle (service des plats, reassort, etc.).
Collaborer efficacement avec l'equipe et s'adapter aux besoins operationnels (changement de mise en place, soutien aux collegues).
Respecter les procedures internes, signaler les incidents et realiser toute tache assignee par la direction
Ce que vous contribuez :
Minimum d'un an d'experience dans un poste similaire, idealement en hotellerie de luxe.
Capacite a communiquer en francais (niveau intermediaire a l'oral et a l'ecrit).
Un niveau d'anglais intermediaire est requis pour offrir un service professionnel a une clientele internationale, comprendre leurs demandes specifiques et repondre de maniere efficace.
Excellentes aptitudes pour le service a la clientele et le contact humain.
Capacite a gerer le stress de maniere positive et efficace dans un environnement dynamique.
Etre a l'aise pour rester debout, marcher de longues heures et soulever des charges jusqu'a 13 kg.
Travailler des horaires atypiques et etre disponible les jours, soirs, nuits, fin de semaines et feries;
Ce que nous offrons :
Couverture maladie complementaire (dentaire, vision, assurance vie, medicaments, etc.)
Rabais au restaurant MARCUS et au spa
Journees de reconnaissance (employe du mois, anniversaires, annees de service, etc.)
Repas offerts sur place (Cafe 1440)
Regime de retraite avec contribution de l'employeur
Conges payes incluant 2 jours feries flottants par an
Programme de formation et de developpement
Programme de voyage pour employes incluant des nuitees gratuites dans d'autres etablissements Four Seasons (selon anciennete et disponibilite)
Et plus encore !
La liste des taches ci-dessus n'est pas exhaustive et peut evoluer selon les besoins de l'hotel et les situations operationnelles.
Notre organisation est un employeur engage en matiere d'equite et de diversite. Le masculin est utilise
uniquement pour alleger le texte.
Server Assistant, MARCUS Restaurant & Lounge
Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.
About Four Seasons Hotel Montreal:
Located in the heart of Montreal's Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay -- we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.
About the role:
Passionate about service and a true team player, the server assistant embodies elegance, warmth, and kindness. They build empathetic relationships with guests and colleagues while demonstrating strong organizational skills, contributing to the restaurant's commitment to excellence.
What you will do:
Ensure setup, clearing, and proper storage of linen, tableware, glassware, food, and beverages.
Provide attentive and refined service in line with Four Seasons standards.
Maintain thorough knowledge of menus and prepare condiments and garnishes.
Anticipate guest needs and assist with table service (delivering dishes, refilling items, etc.).
Collaborate effectively with the team and adapt to operational needs (rearranging tables, supporting colleagues).
Follow internal procedures, report incidents, and carry out any tasks assigned by management.
What you bring:
Minimum 1 year of experience in a similar role, ideally in a luxury hotel environment.
Good communication skills in French, both spoken and written.
An intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively.
Strong customer service orientation and interpersonal skills.
Ability to manage stress positively and stay efficient in a fast-paced environment.
Comfortable standing, walking for extended periods, and lifting up to 13 kg
A flexible schedule with the ability to work all shifts: days, nights, weekends and holidays;
What we offer:
Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
Discounts at MARCUS Restaurant and the Guerlain Spa.
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
Complimentary meals per shift at Cafe 1440.
Employer-contributed retirement plan.
Paid vacation plus two additional floating holidays per year.
Strong training and development programs.
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).
And more!
The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.
Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.

Skills Required