Job Description

Position Number: 50021679 /
Department: Service Desk and Training
Grade: ASSISTANT TECHNICIAN
Campus: Sir George Williams (Downtown)
Salary: $25.18 - $30.67 per hour
Union/Association/HR Policy: CUUSS-TS
Posting deadline: October 22, 2025
Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.
Schedule: Variable schedule based on the academic calendar, can include evenings and weekends.
Working location: Incumbents must be willing and able to work on both Campuses (SGW and Loyola) as required.
SCOPE
Reporting to the Manager, Service Desk and Training the incumbent provides front-line technical support to end-users both remotely and in person across various spaces on-campus, including service counters, classrooms, auditoria, video-conferencing facilities, labs, special venues and in remote locations as required. They provide back-up support in other service areas as required.
PRIMARY RESPONSIBILITIES

• Provide front-line customer service and counter support, including regulating equipment loans, receiving and processing shipments, and redirecting support tickets to the appropriate tier. Assist students, staff, and faculty in effectively using instructional technology for their academic programs, curricula, and projects.
• Provide logistical support to technicians by delivering, setting up, dismantling, and decommissioning audio-visual and computer equipment in learning and collaboration spaces, Service Centres and remote locations, as required.
• Assist the technicians in the new computer deployment process, including tagging and engraving, and staging of standard equipment.
• Perform routine maintenance and check-ups on AV equipment, computer workstations, and software in learning and collaboration spaces on campus, Service Centers and, if required, in remote locations.
• Maintain and update information in knowledge bases, on equipment inventory and various documentation, preventive maintenance activities.
• Act as a backup in other service areas as required.

QUALIFICATIONS

• High School Diploma (DSS).
• Familiarity with IITS and Concordia University an asset.
• Strong customer service focus and skills.
• Good knowledge (Level 4) of spoken English and basic knowledge of spoken French (Level 3)
• Experience with a wide variety of computer hardware/software and audio-visual equipment.
• Familiarity with audio visual and IT enterprise management and ticketing systems is an asset.
• Familiarity with the WebCheckout platform, EMS (Event Management System), Crestron Fusion is an asset
• Knowledge of the complete suite of technology in both MAC and PC environments.
• Apple, Microsoft or ITIL certification desirable.
• Ability to perform effectively under pressure and troubleshoot technical issues to guide end-users toward solutions.
• Ability to understand and learn audio-visual equipment, computer hardware and software quickly.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien'keha:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtia:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence,
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens.

Skills Required