Job Description

Opening Statement

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wendat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.


At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.


As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

Position Summary

Reporting to the Supervisor, Recreation Services, Programs, the Assistant Supervisor, Recreation Services, Programs is responsible for operation and delivery of City recreation programs and services. They develop and oversee the master scheduling of Fitness and Drop in programing (including but limited to racquet sports, open gyms, partner programs, outdoor winter rinks) and provides support to scheduling of other city owned amenities and facilities. The Assistant Supervisor ensures a high level of customer service is met in program areas. They provide recommendations to the Supervisor on programming and customer service improvements. They provide support on Recreational Software Programs, finance and administrative functions and assist in supervision and scheduling of staff.




KEY DUTIES AND RESPONSIBILITIES



Note: Pay Range is based on 2025 Rates of Pay



Assist with the supervision of part time, full time, and student employees; provide training, on-call support and develop staffing schedules.




Assist with financial management, assets/facilities, and capital projects; provide input into the annual operational and capital budgets; provide input into detailed business plans for the development and construction of recreational facilities and amenities; provide assistance in overseeing the collection and tracking of all fees associated with facilities bookings, prepare usage and financial reports.




Promote and represent the City for Fitness and Drop in programing (including but limited to racquet sports, open gyms, partner programs, outdoor winter rinks) prepare master schedules; liaise with, organize and facilitate meetings with user groups; distribute information on bookings and events; prepare weekly, monthly and yearly reports; address customer and user group issues; participate in projects either as a project leader or as a representative of the department; support the management team with marketing/promotional opportunities for city owned facilities.




Acts as a central contact point for all user-operational aspects of the various recreation services systems including but not limited to the recreation activity management system, and staff scheduling and management system.




Coordinates all system updates including testing to ensure any potential issues are addressed before systems are updated




Works with Information Technology Services to ensure systems and all associated technology meet Information Technology and Information Security standards and requirements.




Participates in various organizational and user groups regionally or provincially related to these systems.




Liaises with various divisions such as Information Technology Services and Finance in balancing and financial reconciliation of systems and troubleshooting system hardware issues.




Verifies system issues through communication and testing with users; prioritizes and contacts the vendor to resolve as required.




Maintains all system folders and SOPs.




Documents and updates all training manuals/documents.




Conducts both virtual and in-person training to applicable staff.




Researches and provides alternative solutions to management staff regarding applicable technology systems that could meet business needs.




Ensures instructor certifications, skills and knowledge are maintained and up to date.




Provide direction and information to staff including Customer Experience division on all aspects of Recreation and Leisure Services provision.




Ensures that program equipment is cleaned and maintained in good working order, including administering service contracts




Perform work in accordance with the provisions on the Occupational Health and Safety Act and Regulations and all corporate/departmental policies and procedures related to Occupational Health and Safety.




Ability to help cover Assistant supervisors in arenas, marinas, and sports fields; and room booking as required




Perform other duties consistent with the duties outlined above

Qualifications, Competencies

2 year post-secondary in business administration, recreation studies or equivalent.




Two (2) years' experience working in an administration and recreation environment, predominately in software programs; including experience with scheduling and liaising with community groups, facilitating user group meetings and with sporting events.

Skills, Abilities, Work Demands

Organizational skills, initiative, and ability to perform tasks independently and prioritize the work of others




Ability to carry out on-site meetings with staff, contractors and clients and find solutions to logical issues




Public relations skills and the ability to facilitate meetings with customers and client groups




Problem-solving/analytical skills




Strong team-player orientation




Conflict resolutions skills




Creative thinker with the willingness to learn new skills




Proficient computer skills in MS Word, Excel and Outlook and recreation management software such as Perfect Mind




Proficiency in recreation activity management system, including but not limited to (Xplor Recreation), and staff scheduling and management system (Celayix).




Knowledge of municipal policies/procedures/by-laws and applicable provincial/federal legislation and regulations




Ability to work under pressure and with tight deadlines




Ability to establish and maintain effective working relationships




Ability to work flexible hours and attend meetings outside regular business hours




Valid class "G" Ontario driver's license, and access to vehicle




Required to obtain and maintain satisfactory criminal record check




Bilingualism an asset

Closing Statement

Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We're happy to provide more information if you email us at HRCity@cityofkingston.ca.



Please apply to Career Opportunities at: www.cityofkingston.ca/Careers

Your resume must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.



The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.