Job Description

As the Assistant Studio Manager at LEAGUE, you will play a key role in driving sales, enhancing the client experience, ensuring smooth studio operations, and covering shifts for other staff when necessary. Your responsibilities are divided into four main areas: Sales (50%), Client Experience (20%), Studio Management (20%), and Studio Operations (10%).

This is an excellent position for someone with previous sales experience who is looking to step into a management role in the fitness industry. As a front-facing role, success requires being friendly, outgoing, confident in your ability to generate sales, and able to educate our clientele on the amazing offerings of our studio.

Key Responsibilities:

Sales (50%):

Client Conversion

: Convert trial clients into long-term memberships or packages by understanding their attendance patterns and offering tailored solutions. Emphasize the benefits of purchasing packages and memberships.

Client Retention

: Monitor client usage and proactively suggest package renewals or upgrades. Offer personalized recommendations to retain clients.

Sales Goals

: Meet or exceed sales targets set for each shift. Utilize provided sales lists and report detailed conversation outcomes to management.

Sales Techniques

: Implement strategies for upselling and handling objections. Use training resources to enhance your skills.

Client Experience (20%):

Inclusiveness

: Foster a welcoming and inclusive environment. Support and respect all clients, regardless of their backgrounds or goals.

Client Attentiveness

: Greet clients by name, check them into classes, and engage in personal conversations. Take note of client preferences and attendance history.

LEAGUE Community

: Build and maintain a strong community by getting to know clients, participating in classes, and supporting community events. Answer client questions regarding challenges, promotions, membership/package rules, class offerings, and charity events. Address client concerns with a diplomatic and resolution-focused approach.

Studio Management (20%):

Staff Management:

Recruit, train, supervise, and evaluate front desk staff.

Shift Coverage:

Schedule shifts and ensure adequate staff coverage.

Marketing:

Collaborate with the marketing team to attract and retain clients. Assist with capturing studio moments (e.g., videos or content for social media).

Culture:

Promote a positive, team-oriented work culture.

Errands:

Assist with errands, such as picking up studio supplies and equipment, as needed.

Studio Operations (10%):

Opening and Closing

: Follow detailed procedures to open and close the studio efficiently.

Cleaning

: Maintain high cleanliness standards in collaboration with SWEAT volunteers.

Overseeing SWEAT Volunteers

: Supervise volunteers to ensure tasks are completed correctly and on time. Address any issues and report them to the Studio Lead.

Qualifications:

Experience in a sales-driven role with a proven track record of exceeding targets is

required

. Leadership experience, including managing staff, schedules, and client concerns, is

required

. Marketing and social media skills--particularly for promoting studio events and classes--are a

plus

. Flexibility to work early mornings, evenings, weekends, and holidays as needed. Ability to create and maintain a welcoming and inclusive environment is

required

. Excellent interpersonal and communication skills are

required

. Ability to work independently as well as collaboratively within a team. Previous experience in the fitness industry is

required

. A solid understanding of boutique fitness studio operations is

required

. Must be 18 years or older due to keyholder responsibilities and working alone requirements.

Additional Info:

While we ask you to come with sales experience, we will provide additional sales techniques and client experience training. Must have flexible hours, including early mornings, evenings, weekends, and holidays. We seek individuals who want to be a part of the LEAGUE staff team long-term.
Job Type: Part-time

Pay: $17.50-$19.00 per hour

Benefits:

On-site parking Store discount Wellness program
Shift:

Evening shift Morning shift
Work days:

Holidays Monday to Friday Weekends as needed
Education:

Secondary School (preferred)
Experience:

Sales: 3 years (required)
Work Location: In person

Application deadline: 2025-07-28
Expected start date: 2025-08-01