Job Description

Job Summary:

Georgian Bay Yamaha Kawasaki is seeking an

experienced, motivated Assistant Service Manager

to oversee the daily operations of our

Parts & Service Department.

Reporting directly to the Operations Manager, this position is responsible for coordinating workflow between customers, technicians, and parts staff -- ensuring exceptional service, efficient scheduling, and a professional dealership experience that aligns with our brand standards.

This is not a "counter clerk" role -- it's a leadership position within a fast-paced, high-volume dealership that thrives on teamwork, precision, and customer satisfaction.

Responsibilities:

Oversee daily operations of the

Parts & Service Department

, ensuring all repair orders, work orders, and parts requests are completed efficiently. Supervise, coach, and support service writers and parts staff to maintain productivity and accountability. Coordinate technician schedules, monitor job progress, and ensure accurate documentation. Communicate directly with customers to manage expectations, approvals, and follow-ups. Maintain strong relationships with OEM suppliers (Yamaha, Kawasaki, etc.) for warranty and parts support. Track departmental KPIs and report to the Operations Manager (efficiency, productivity, profitability). Ensure cleanliness, safety, and professional presentation of the service area. Contribute ideas for process improvements and assist with marketing/service promotions.

Qualifications:

Minimum

3 years' experience

in powersports, marine, or automotive service management or coordination. Strong mechanical understanding (Yamaha and/or Kawasaki experience an asset). Exceptional multitasking, communication, and leadership skills. Proficiency with service software (Lightspeed EVO, Yamaha/Kawasaki systems, etc.) preferred. Must thrive in a

busy, customer-facing

environment with shifting priorities. Ability to motivate a team and maintain professionalism under pressure.
Job Types: Full-time, Permanent

Pay: $20.00-$26.00 per hour

Expected hours: 44 per week

Work Location: In person