Job Description

Capital Subaru is a reputable automotive dealership committed to delivering exceptional customer service and maintaining high standards of automotive care. With a commitment to excellence, we strive to provide our clients with reliable and efficient automotive services.

We are currently seeking an Assistant Service Manager to join our dynamic team. The Assistant Service Manager will play a key role in supporting the Fixed Operations Manager in overseeing the daily operations of our automotive service department. The ideal candidate will have a strong background in automotive service, exceptional leadership skills, and a passion for delivering outstanding customer experiences. They will manage the growth and direction of the service team to drive revenue, technical productivity, quality assurance and to promote a high level of customer satisfaction. This position allows you to earn compensation beyond your starting salary.

A day in the life...

Ensure efficient workflow within the service department to meet customer demands and maintain high levels of productivity Provide guidance and support to service team members, including training, coaching, and performance management Collaborate with the Fixed Operations Manager to develop and implement strategies for improving service department performance and customer satisfaction Monitor service quality and customer feedback, addressing any concerns or issues promptly and effectively Handle customer inquiries, resolve complaints, and ensure a positive service experience for all customers Support the dealership in maintaining compliance with safety regulations and company policies Assist in analyzing service department metrics and financial performance to identify areas for improvement and cost-saving opportunities Effectively collaborate with other departments, such as sales, parts, and administration, to ensure seamless coordination and alignment of service objectives with overall business goals Other duties as assigned and as may be amended from time to time to meet company objectives

What You Bring To CAG...

Strong leadership skills with the ability to motivate and inspire team members to achieve performance goals within a high stress environment Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and vendors Exceptional organizational and time management abilities, with a keen attention to detail Proficient computer skills, including experience with automotive service management software Proven experience in automotive service or related field, with a thorough understanding of automotive systems and repair procedures Ability to work in a fast-paced environment and adapt to changing priorities

What We Require From You...

High school diploma or equivalent; additional education or certification in business, automotive, or management is a plus Minimum 3+ years automotive service experience, Service Advisor and/or Service Experience with CDK Dealer Management system and the Microsoft Office Suite is an asset Management experience considered an asset Valid driver's license and Driver's Abstract required Record of Conduct required
Join our team and become a part of our commitment to delivering exceptional automotive service and customer satisfaction. If you meet the qualifications outlined above, we encourage you to apply for the Assistant Service Manager position and contribute to our success.

Hours of work: Monday-Friday 9:30am-6:00pm

Rate of pay: $52,000/yr plus commission.

Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.

Job Types: Full-time, Permanent

Pay: From $52,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Work Location: In person