Job Description

Elite BMW

is part of

Alpha Auto Group (AAG)

a proudly Canadian company and one of North America's fastest-growing automotive groups. AAG is an international automotive powerhouse with operations in the

UK, Denmark, Sweden, the United States

, and

Canada

. This global backing gives us the scale, stability, and ambition to shape the future of the automotive retail industry and we want you to be part of it.

At AAG, we're shaping the future of the automotive industry, and we want you to be part of it. We are hiring an

Assistant Service Manager

to join our team at

Elite BMW.

At

Elite BMW

, we are more than just a premium brand, we deliver a premium experience. Our team is committed to craftsmanship, attention to detail, and creating an elevated environment for both customers and employees .

What We Offer

At AAG, our people are our greatest asset, and we're committed to helping you succeed. When you join our team, you can expect:

Compensation & Benefits:

Competitive pay, performance-based incentives, and a comprehensive benefits package.

Career Growth:

Ongoing training, mentorship, and opportunities for advancement.

Results-Oriented Culture:

A high-performance environment where passion, achievement, and impact are recognized and celebrated.

Responsibilities

Support and guide the Service Advisor team to deliver top-tier customer care. Assist Service Advisors with complex diagnostics and help communicate technical issues to both staff and customers. Identify knowledge or productivity gaps and collaborate with the team to improve efficiency and performance. Organize the shop floor and parking areas to maintain safety, accessibility, and smooth workflow. Assist the leadership team in supervising Technicians, reviewing repair quality, and ensuring dealership standards are upheld. Conduct reviews of all shop comebacks with the relevant Technicians to promote continuous learning and improvement.

Qualifications

3-5 years of experience in automotive retail as a Service Advisor. Demonstrated leadership capabilities and a proactive, hands-on approach. Excellent organizational and time management skills. Effective communication, interpersonal, and customer service abilities. Able to work independently with close attention to detail. Previous management experience is an asset. Bilingual in French and English

preferred.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

Extended health care On-site parking Paid time off
Ability to commute/relocate:

Gloucester, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Service Advisor : 3 years (preferred)
Language:

French (preferred)
Work Location: In person