Job Description

Service Consultant

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We offer a very busy, fun, friendly, safe and environmentally friendly working environment. We are very proud of our low employee turnover and the level of respect that we offer to our employees and customers alike.

If you are very friendly, have an outgoing personality, have some automotive technical expertise, great attention to detail and are honest as the day is long- then we have a position for you!

Remuneration

Hourly (pursuant to experience) + Sales $ incentive + CSI incentive.

Hours:

Mon, Wed, and Thurs: 8:00am- 5:00pm*
Tuesday: Off Friday: 8am-5pm*
Sat: 8am-5pm*

hours may change base on Business requirements.*

We are conveniently located @ Mavis Road and the 401 in Mississauga.

Subaru of Mississauga welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. _

Basic Job Summary

The Service Advisor is the dealership's first-line customer relations and service sales representative. The job encompasses the proper satisfaction of customer and vehicle related problems, Assisting in day to day tasks of the Service Advisors , the thorough and accurate performance of designated administrative activities and the assistance of checking in and moving vehicles in our drive thru.

Specific Responsibilities

Customer Relations

Conduct all business with sincerity, honesty, and genuine concern for customers. Promptly meet and greet service customers in a friendly and courteous manner. Listen to customers' reason or reasons for bringing their vehicle to the service department. Offer logical diagnostic services or repairs to satisfy customer concerns. Provide accurate estimates for all services or repairs recommended. Ensure that common inconveniences, complaints, and misunderstandings are dealt with fairly and quickly. Record such occurrences in the PBS Customer Care module and follow up as necessary. Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate problems. Make policy adjustments within the guidelines and budgets established by management. Personally turn over to the service manager or other designated management representative for customers with complaints that cannot be satisfied at the SA level. Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry. Provide customer satisfaction.

Service Sales

Sell the proper repairs and/or services responsible to customers' perceived needs. Present a service menu of recommended maintenance services to every service customer. Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services offered. Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide. Provide every with customer an accurate estimate at the same time the repair order is initially written. Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership. Contact customer directly, in a timely manner, notifying them of vehicle status, completion and review the applicable charges in advance. Meet or exceed sales objectives set by management. Develop and maintain a working knowledge of the function and operation of the various mechanical, hydraulic, and electrical systems found on the vehicles on which the service department normally works.

Administration

Properly, thoroughly, and legibly write repair orders for the categories of work designated by management.

Separate and distribute repair order copies according to department policy. Dispatch work to all technicians in a fair and equitable manner. Maintain a service scheduling form (appointment sheet) on a thorough, accurate, and continuous basis. Properly document repair order changes. Carefully inspect every finished repair order for proper completion, pricing, accuracy, and legibility. Document flat rate time or other required timekeeping according to the service department and/or manufacturer's procedures. Maintain a record of carryover vehicles. Maintain a record of special order parts status. Maintain and record all required information needed to administer any loaner agreement with a customer. Before the vehicle goes into the shop, review every repair order with Subaru Canada, Inc. for any outstanding Warranty Recalls/Campaigns. Perform other specific administrative functions as directed by service management.

Communication

Provide additional vehicle problem/complaint information to the technical staff as needed.

Maintain communication with the technical staff regarding job status changes. Remain continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate. Inform the sales manager of potential new vehicle sales customers. Confirm service appointments by telephone the day before the customer is scheduled to arrive. Contact service customers when their vehicle's work is finished.

Meet with the Service Manager on a weekly basis to review current service department performance, set future performance objectives, plan promotional activities, and discuss other critical departmental matters.

Takes part in meetings, if invited.

Miscellaneous

Support the Drive Thru Staff.

Maintain a high level of grooming, hygiene, and uniform appearance Performs other tasks, based on management requirements and instructions.

Arrive at work, take breaks and lunches, and depart at the times set by management.

Report to management any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees, or its customers. Respects the confidential nature of business conversations, correspondence, reports and documents, as the case may be.

Support and maintain the company Environmental Management System (EMS) and the Joint Health and Safety Committee (JEHSC) in accordance with company policy.

Subaru of Mississauga welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

Dental care Employee assistance program Life insurance RRSP match Vision care
Ability to commute/relocate:

Mississauga, ON L5V 2X4: reliably commute or plan to relocate before starting work (required)
Experience:

service advisor: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person