Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

Working Arrangement Hybrid



Are you looking for a supportive, collaborative workplace with great teams, inspiring leaders and unlimited growth opportunities? We're looking for ambitious people who share our values and want to make a difference through products and services that help our customers achieve their financial goals.

Manulife Bank is seeking an enthusiastic and results-driven Assistant Product Manager with a passion for driving growth, supporting innovative products and services and delivering exceptional customer experience to join the Cards & Partnerships team. The Assistant Product Manager will be responsible for supporting a wide range of initiatives to achieve credit card portfolio growth and to support the overall Manulife Bank payments strategy including credit cards, debit cards and ATMs.

At Manulife Bank we think big, we obsess about our customers and we get it done together.

As an Assistant Product Manager, you will be responsible for helping support key projects and initiatives designed to address business opportunities and challenges. This position will work collaboratively with internal and external partners to achieve key portfolio metrics by executing on strategies that drive profitability, streamline existing processes, and improve the customer experience.

Key Accountabilities

Driving Growth:

• Work closely with Sales & Marketing teams to execute strategies to support new credit card acquisition and ongoing customer engagement through the development of sales tools, scripting, internal communication and campaign support.
• Act as the primary point of contact with the Sales team to support the credit card cross-sell process and champion the overall customer experience for Manulife Bank cardholders.
• Support internal communications regarding campaigns, initiatives and other product-related changes.
• Work closely with Credit Risk, Operations and key vendors to support credit card origination channels including strategies, processes and overall customer experience.
• Influence key credit card metrics, including new account acquisition, net sales, outstanding balances and customer NPS.

Product Management:

• Support the implementation of credit card and debit card strategies that balance sales, customer experience, risk management and profitability objectives.
• Support the execution of product enhancements including features & benefits changes, rewards and product pricing.
• Manage collateral including applications, welcome kits, letters, forms and coordinate updates as required.

Processes and Business Requirements

• Identify opportunities to improve existing processes and documentation to support the credit and debit card business.
• Develop/implement a customer centered approach to support high quality delivery.

• Work closely with Compliance and Legal to execute required regulatory changes

Relationship Management:

• Develop and maintain strong relationships working collaboratively with Sales, Marketing, Operations, Finance, Credit Risk, Compliance and key external vendors.
• Collaborate with internal and external partners to implement programs that drive portfolio growth and improve the customer experience.

Does this sound like you?

Job Requirements:

• University degree in Business or Marketing
• 1-3 years previous experience in credit cards or payments preferred

Competencies:

• Excellent communication and presentation skills
• A self-starting attitude, driven to learn and stay current with payment industry trends
• Strong interpersonal, collaboration and teamwork skills
• Strong analytical skills
• Creative problem-solving and strategic thinking
• Experience working with internal and external partners
• Good project management skills
• Knowledge and understanding of "the sales process" used by financial planners and investment dealer sales representatives

Are you ready to be a part of a dynamic organization? Contact us about this challenging and exciting opportunity at Manulife Bank!

#LI-hybrid

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .