Job Description

a passion for service and salesmanship with a high degree of guest focus

Day to day shift management. The goal is for the Service Manager to be familiar with all day parts. Primary responsibilities include being a guest first role model, being on the floor at peak times, ensuring appropriate service levels at all times including shoulder periods, assisting where necessary, working with Service team to improve their skills and ensuring marketing and sales opportunities are maximized.

Recruitment, training and development, scheduling, and performance management of Service team members

"4 walls marketing" to support all company and local store initiatives

Developing and participating in a positive working environment and maintaining open communication between management and team members, and between front of the house and back of the house teams

Ensuring all standards and policies are followed, including those related to safety, food preparation or finishing, timing and cleanliness

Achieving financial targets related to the front of the house, including cheque average, labour cost and productivity goals

Staying current with Business & Brand Health Assessments, and 3rd Party audit requirements, and service standards and programs

Job Requirements/Qualifications:

Previous service experience, supervisory experience preferred in a full service restaurant environment

A demonstrated commitment to guest service

Excellent communication and interpersonal skills

High energy and commitment to excellence and continuous learning

Experience training and developing others

Passion for food and commitment to quality

Ability to create and seize sales opportunities within the restaurant

Must complete ALL Manager and Service Manager LMS, and on-the-job training

Must have Valid - Serving it Right, First Aid Level 1 and Food Safe Certificates

Recommended Training:

FOODSAFE Level 1 by Distance Education Serving It Right
Job Types: Full-time, Permanent

Pay: $45,000.00-$47,000.00 per year

Benefits:

Company events Dental care Discounted or free food Extended health care Paid time off Vision care
Ability to commute/relocate:

Surrey, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person