Job Description

Company Description

ABOUT US

SSENSE (pronounced [

es

-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.


SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the Team:

Reporting to the Associate Store Manager, the Assistant Manager of Store Sales, is responsible for maximizing the sales productivity at SSENSE Montreal through our Retail concept's hybrid omni-channel, walk-in, and appointment-based models.


The person will coach the client-facing teams to cultivate client relationships and will contribute to the flawless execution and delivery to meet SSENSE Montreal's promise to clients, as well as identify and address issues that may impact the client experience.

Why Join Us:

Contribute to achieving sales targets by leading a high-performing, customer-facing, service-oriented team that consistently delivers customer experiences in-line with the SSENSE Montreal brand strategy; Ensure adherence to company policies and processes, fostering a culture of compliance and accountability; Lead and participate in cultivating client relationships through client database management, client profiling, communication and engagements that grow customer base beyond local markets; Manage and supervise the client journey including engagement, productivity, presentations, inventory management, and after sales service to ensure an outstanding client experience; Support, promote, and assume responsibility for asset protection in all areas of risk management. This includes physical security, store cash controls, inventory management and transaction accuracy.

Qualifications

How To Excel In This Role:

Having a minimum of 3 years management experience in a high volume clienteling environment and retail operations; Proven experience establishing trusting relationships in a multi-channel environment; Flexibility in working hours, including weekends, mornings, and evenings, to meet the business's operational needs; Ability to lift heavy boxes (15kg); Be proficient in French, as it is the work language in Quebec province.

What Sets You apart:

Exceptional interpersonal skills with a natural ability to build relationships with clients and a strong problem solving skills; Ability to lead, coach and mentor employees to achieve personal and professional goals; Ability to lead a fast-paced environment, while ensuring an exceptionally high level of customer service across all registers; Highly competent with technology and mobile applications.

Additional Information

Perks And Benefits:

Extended health and dental benefits, including comprehensive mental health programs and coverage; Parental top up program; Generous Employee Discount ; Access to telemedicine and employee and family assistance program; Savings and retirement plan matching contributions; Gender Affirmation Coverage; Opportunity to work with cutting edge technologies and an innovative team that's pushing the boundaries of technology.
SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!


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