Job Description

Employment Type

:

Expression of Interest for SGEU Term less than 9 months

Location(s)

:

SK-Rgna-Regina

Salary Range

:

$7,603 - $9,886 Monthly

Why eHealth?

We may be biased, but eHealth Saskatchewan is the place to be right now! We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.


Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate to transform healthcare through the use of information and innovative technology". It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

About the Role:

Reporting to the Manager of Provider Services Operation, the Assistant Manager, Provider Services, will be a highly organized and motivated leader to oversee a team of 11+ wait list clerks. The successful candidate will be responsible for managing day-to-day operations, ensuring service delivery standards are consistently met, and supporting staff development through coaching, training, and mentorship. This role requires a strong balance of operational oversight, people management, and process improvement, while also supporting leadership with strategic and administrative initiatives

Key Responsibilities:

Lead and manage a team of 11+ wait list clerks, ensuring effective coordination of daily operations. Provide coaching, guidance, and regular performance feedback to help staff achieve individual and team goals. Monitor and enforce compliance with business Service Level Agreements (SLAs), organizational policies, and training standards. Identify and implement process improvements to enhance efficiency, accuracy, and service quality. Act as the primary point of escalation for operational challenges, supporting timely resolution. Support IT teams by providing frontline feedback on systems and workflows to guide iterative improvements. Foster a positive, collaborative, and accountable work environment. Prepare and present reports on performance metrics, workload management, and SLA adherence.

Experience & Qualifications:

Strong coaching and mentoring skills with proven ability to support team growth and goal achievement. Demonstrated ability to manage operational priorities while meeting business SLAs and service standards. Excellent communication, interpersonal, and conflict resolution skills, including experience with stakeholder engagement. Proficiency in MS Office Suite and familiarity with scheduling or wait list management systems. Strong problem-solving skills with a focus on efficiency, accuracy, and continuous improvement. Ability to foster a collaborative, high-performance team culture. Experience working with IT teams to provide user feedback and support system enhancements is an asset. Strong organizational skills and the ability to support senior leadership through delegated assistant duties
The knowledge and skills required for this position would be attained through the completion of a post-secondary education in business administration, healthcare management, or a related field (equivalent experience may be considered). supplemented by at least 2 - 3 years of supervisory or team leadership experience, preferably in healthcare administration or a similar environment experience. An equivalent combination of education and experience may be considered.

The ideal candidate will be a resilient leader who:

Thinks critically and views issues and challenges from multiple perspectives. Has a reputation for integrity and a focus on service excellence. Has a customer-focused approach and solid analytical and problem-solving skills. Is adept at communicating across technical and non-technical audiences, including executive level stakeholders or clients. Communicates strategically, both orally and in writing, with internal and external stakeholders. Creates a culture of diversity and cross-team collaboration. Plays a leadership role in shaping the ethics and values of the organization by consistently communicating and exemplifying them. Holds themselves and others accountable to achieve the results desired by the organization. Champions innovation and leads organizational change. Assesses future goals, organizational needs and risks; and develops comprehensive plan(s) that bridge complex issues and span across time. Fosters a culture of continuous organizational improvement including the development of performance measures and accountability frameworks.

We offer:

A dynamic work environment with opportunities to create and build. A competitive salary. A physical wellness flex benefit program. A comprehensive benefits package, including pension. Paid vacation, scheduled days off and other types of leaves (maternity/paternity/adoption/family/personal leave, sick leave).
If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you.

Level:

MCP07

Anticipated Start Date:

September 2025

End term Date:

March 2026

Location:

Regina


We are committed to workplace diversity.

Number of Openings

:

1

Closing Date

: Sep 10, 2025, 12:59:00 AMContact Us

recruitment@eHealthSask.ca