Job Description

An exciting opportunity awaits!

We currently have an opportunity for the

Assistant Manager, Member Services

to join our team in Lagimodiere Branch! As the Assistant Manager, Member Services, you will assist with supervising and developing Member Service Representatives, monitoring departmental activities to ensure maximum service levels are met, and identifying training and development needs.

Specific Responsibilities

Assist with hiring, leading and coaching staff to ensure objectives are met relating to member service, member retention and member development Foster business development through service excellence and product knowledge Organize, schedule and monitor member service activities to ensure maximum service levels and work flow Assist with training and development for new and existing staff to ensure maximum quality of member service and to promote staff development Provide input to establish performance standards and assist in evaluating performance of staff Resolve more complex problems and member complaints as referred by Member Service staff and other branch staff Scheduling, training and other administrative duties

Qualifications

Grade 12 diploma plus two years of formal education or equivalent (includes the completion of CUIC General Studies program), plus 2 to 4 years of job-related experience or equivalent combination of education and experience Excellent interpersonal and communication skills, both verbal and written Demonstrated prioritization, organization, time management and planning skills Intermediate knowledge and experience with Microsoft Office

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we'll work with you to meet your needs.

Closing Date: September 07, 2025

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.