Job Description

###

Build a rewarding career with Steinbach Credit Union

SCU is one of Manitoba's largest credit unions and one of the ten largest in Canada with over $10 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member's individual needs.



Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.


###

An exciting opportunity awaits!

We currently have an opportunity for the

Assistant Manager, Member Services

to join our team in Steinbach! As the Assistant Manager, Member Services, you will assist with supervising and developing Member Service Representatives, monitoring departmental activities to ensure maximum service levels are met, and identifying training and development needs.


###

Specific Responsibilities

Assist with hiring, leading and coaching staff to ensure objectives are met relating to member service, member retention and member development Foster business development through service excellence and product knowledge Organize, schedule and monitor member service activities to ensure maximum service levels and work flow Assist with training and development for new and existing staff to ensure maximum quality of member service and to promote staff development Provide input to establish performance standards and assist in evaluating performance of staff Resolve more complex problems and member complaints as referred by Member Service staff and other branch staff Scheduling, training and other administrative duties
###

Qualifications

Grade 12 diploma plus two years of formal education or equivalent (includes the completion of CUIC General Studies program), plus 2 to 4 years of job-related experience or equivalent combination of education and experience Excellent interpersonal and communication skills, both verbal and written Demonstrated prioritization, organization, time management and planning skills Intermediate knowledge and experience with Microsoft Office Strong knowledge of member service within financial institutions Proven ability to lead, coach, and motivate a team in a fast-paced environment
###

How will you be rewarded

You can look forward to joining an organization that values teamwork and its membership. You will receive a

competitive annual salary

based on skills and experience. In addition, you will be eligible for

variable compensation and matched pension plan

per SCU policies. You will also receive a great host of benefits, including:


Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU) Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products) Opportunities for professional development Clothing allowance Free parking at all locations

We are also proud to give back to our community in a variety of ways, and each member of our team is given the opportunity to participate in these events.


###

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we'll work with you to meet your needs.


###

Closing Date: Sept 28 2025

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.