Job Description

We are an Award Winning Coffee Roasters and coffee shop based in Qualicum Beach and Parksville. We require an enthusiastic hospitality professional to come join our team and grow with the company. We currently have 2 locations; the main cafe is in Qualicum Beach and the Roastery Cafe is in Parksville.

We are looking for a passionate and experienced

Assistant Manager

to join our coffee shop team. The Assistant Manager will work closely with the Store Manager to ensure the smooth and efficient operation of the shop, delivering exceptional customer service, maintaining quality standards, and motivating the team. This role requires someone with leadership skills, a positive attitude, and a love for coffee culture!

Operations Management

: Assist in day-to-day operations to ensure the coffee shop runs smoothly. Help manage inventory, place orders with suppliers, and monitor stock levels to avoid shortages or overstock. Ensure compliance with health, safety, and cleanliness standards in accordance with local regulations. Help maintain all equipment (coffee machines, grinders, etc.) and troubleshoot issues as needed.

Customer Service

: Ensure that every customer receives excellent service and quality coffee in a timely manner. Address customer complaints or concerns promptly, finding solutions to improve their experience. Lead by example, promoting a welcoming and friendly atmosphere in the coffee shop. Engage with customers to build loyalty and a positive community environment.

Team Leadership

: Assist in recruiting, training, and mentoring baristas and other staff members. Support scheduling and manage team shifts to ensure adequate coverage, especially during peak hours. Provide ongoing training on coffee preparation, customer service, and shop policies to maintain high standards. Motivate and lead the team, fostering a collaborative and positive work environment.

Sales & Marketing

: Assist with promoting special offers, events, and seasonal menu items to increase sales and foot traffic. Help manage loyalty programs and customer engagement initiatives. Keep track of daily sales reports and work with the Store Manager to meet financial goals.

Financial Management

: Assist in cash handling, bank deposits, and ensuring accurate end-of-day reports. Monitor daily sales, control labor costs, and minimize waste to improve the shop's profitability. Provide input for cost control and budgeting in coordination with the Store Manager.

Problem Solving & Decision Making

: Assist in handling any operational challenges, from staff scheduling conflicts to equipment malfunctions. Make informed decisions in the Store Manager's absence to maintain a seamless workflow.
MUST CURRENTLY LIVE IN CANADA & LEGAL RIGHT TO WORK IN CANADA

Job Type: Full-time

Pay: $23.00-$26.00 per hour

Benefits:

Casual dress Company events Discounted or free food Flexible schedule On-site parking Relocation assistance Store discount
Application question(s):

Must currently live in Canada Please tell me about your experience working in food sector?
Experience:

Supervising: 2 years (required) Food industry: 1 year (required)
Work Location: In person