Job Description

Who are we?


Surmesur is a completely redesigned boutique concept for men. Our mission is to offer exceptional customer service: our famous "Wow" effect and to create an inspiring brand that reflects the reality of our customers to allow them to be the best version of themselves every day. We are currently looking for a talented and passionate individual to work as a Assistant-Manager in our boutique in Montreal. This is a full-time position that allows the successful candidate the opportunity to grow in a challenging and rewarding work environment.
True to our values:

• Be Better: One of our core values is to go above and beyond expectations by always striving to improve.
• Be creative: We strive to inspire creativity and innovation in all our projects.
• Take action: Our goal is to create our famous "Wow" effect for our clients.
• Have fun: We never take ourselves too seriously!

At Surmesur, we encourage employees to think creatively and help them grow personally as well as professionally. In addition to working in a really exciting field, you\'ll have access to ongoing training, benefits and clothing, and the opportunity to grow with a company that\'s on a roll.
What do we offer?

• Salary to be discussed according to your experience
• Commission program
• Clothing allowance
• 3 weeks vacation
• Group insurance program
• Group savings program
• Ongoing training and coaching

Who are you?

• You are passionate about fashion, creativity and new technological tools.
• You pay attention to detail.
• You have a competitive spirit.
• You have a strong sense of responsibility.
• You like to develop long-lasting relationships with your clients.
• You enjoy new challenges and are not afraid to roll up your sleeves.
  
• You enjoy working both collaboratively and independently.
• You think critically and are bold in your problem-solving.
• You adapt quickly to change.

What are the responsibilities of the position?
Customer service :

• Exceed client expectations through unparalleled, "made-to-measure" customer service.
• Consult and advise clients on style, fashion, fabric, and fit.
• Assist clients during the fitting process.
  
• Build and maintain professional relationships with clients and respond to their demands and concerns.
• Maintain a professional work environment and, comply with the company\xe2\x80\x99s policies & procedures and establish best practices.

Administration :

• Ensure regular communication with the production center and the Surmesur team.
• Participate in the achievement of daily tasks and ensure their completion.
• Update regularly our working tools.
• Be the resource person for any questions related to customer service and operations in the store.

Human Resources :

• Training and coaching of new hires
• Preparation of team meetings with the manager
• Maintain the team\'s performance
• Schedule management

What experience do you need?

• 3-5 years of customer service experience, preferably in retail.
• 3-5 years of sale experience (in menswear, retail or custom clothing is a definite asset).
• Master Google tools (Doc, Sheet, Calendar, Slide, Drive, Gmail).
• Excellent communication skills.
• Knowledge in men\xe2\x80\x99s fashion or made-to-measurement garments is a definite asset.
• Self-starter who takes initiative and strives to go above and beyond.
• Ability to work well in a team environment, willing to learn and to share goals and values.
• Effective time management and organizational skills to meet the fast-paced demands of the business.