Job Description

Pizzeria Assistant Manager - ChelmsfordAt Topper's Pizza, we are committed to upholding our values, accomplishing our mission, and striving to achieve our vision. We are currently seeking an Assistant Manager to help us do just that!Who are we?Our mission is to bring family and friends together through the love-generating power of a great pizza experience. Our vision is to be the taste-craver's pizza of choice, with the most raving fans in each of our neighbourhoods.The OpportunityWe are currently seeking an enthusiastic, highly motivated, experienced Pizzeria Assistant Manager, who thrives in a fast-paced environment and is available during all shifts. As the Assistant Manager, you will be responsible for assisting the manager in leading a team that consistently follows brand standards to ensure that we keep our customers satisfied so that they return often and recommend us to others. You will also be responsible for ensuring that all team members work towards providing the best tasting pizza on time and as promised.Accountabilities

• Assist in managing the pizzeria in an effective and efficient manner while maintaining superior customer service and satisfaction
• Provides direction to the team during shift; acts as a coach and mentor, role modeling the expectations of customer service and upholding Topper's standards
• Assist in coaching, educating and motivating the team to maintain a high-quality customer service experience
• Assist in the management of our customer loyalty through Listen 360, POS reports, email and positive interactions with the Customer Care Centre
• Ensure cleaning and maintenance schedules are followed to maintain cleanliness of equipment and pizzeria in general
• Assist in building sales and maximizing profits by effectively interacting, developing, and communicating our company and customer expectations to the entire team
• Dispatch orders for delivery to maximize ATD times and efficiencies
• Provide effective Dough Management, Prep Management and equal assignment of duties
• Assist in the management of food costs
• Ensure proper cash handling procedures are followed
• Identifies opportunities for sales building through community involvement
• Assist in the execution of local store marketing initiatives to build brand awareness and loyalty
• Make great Pizza!
• Other duties as assigned

Qualifications High school Diploma/GED or College Diploma 2-3 years of supervisory or management experience Experience in the fast-food service industry is considered an asset Superior customer service knowledge, skills and abilities An effective communicator coupled with the ability to coach and develop team members Strong problem-solving skills coupled with effective decision-making abilities Ability to work effectively and efficiently in a fast-paced environment Excellent time management and prioritization skills with a strong sense of urgencyWorking Conditions: Capable of lifting 25lbs Able to work on your feet for long periods of time Able to operate kitchen equipment You will be required to interact with all team members, management, vendors and our customersWith 37 Topper's Pizzerias in Ontario, and growing, we are committed to hiring people who love what they do and are able to bring their natural talents to a team of individuals who believe that customer satisfaction, loyalty and providing the best-tasting pizza on time, are the key ingredients to on-going success! Qualified candidates are encouraged to apply by submitting their resume and cover letter to Human Resources. We thank all applicants for their interest in this position however only candidates selected for an interview will be contacted.Changes to DutiesThe duties of this position may change from time to time. Toppers reserves the right to add or delete duties and responsibilities at its sole discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.Additional InformationWhat we offer Competitive wages Employee Discounts Referral Bonuses Uniform reimbursementsEqual Opportunity EmployerTopper's Pizza is an Equal Opportunity Employer and prohibits direct and indirect discrimination, harassment, and exclusion of any kind. We are committed to the principle of equal employment opportunity for all employees, to providing employees with a work environment free of discrimination, harassment, and exclusion and to ensuring our workplaces are diverse and inclusive. We are committed to upholding the human rights of those participating in the hiring process. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, gender, religion, beliefs, family or parental status, or any other status protected under the Ontario Human Rights Code. Topper's Pizza will not tolerate discrimination, harassment, or exclusion on any of these protected grounds. This commitment extends to the hiring process and throughout the course of employment.AccessibilityTopper's Pizza is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. As such, Topper's Pizza will provide reasonable accommodation for any applicant, as requested during the hiring process. Candidates who require accommodation are asked to advise Human Resources.Follow us on FacebookInstagram and Linkedin@topperspizzacanada and Linkedin https://www.linkedin.com/company/topper's-pizza-franchise-office/If you have yet to experience our pizza firsthand, place an order for hot, fresh pizza now online at toppers.caJob Types: Full-time, PermanentSalary: From $16.50 per hourBenefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
All employees and customers are required to wear a mask at all times. We have enhanced are already high standards for sanitization and cleanliness. Protective barriers have been put up at the front counter between employees and customers.Experience:

• supervisory: 3 years (preferred)
• Customer service: 3 years (preferred)
• quick service restaurant: 3 years (preferred)