Assistant Manager, Customer Operations

Dartmouth, NS, Canada

Job Description


This job is at Mic Mac Mall, Dartmouth, NS about old navy Forget what you know about old-school industry rules. When you work at Old Navy, you\xe2\x80\x99re choosing a different path. From day one, we\xe2\x80\x99ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we\xe2\x80\x99re family. about the role In this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach others and coach behaviors to cultivate a high performing team that meets or exceeds goals. what you\'ll do

  • All leaders are expected to become experts of the brand\'s selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
  • Recruit, hire and develop people to drive a culture of high performance and engagement
  • Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities
  • Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
  • Promote community involvement
  • Adapt team priorities to respond to customer and business partner needs
  • Provide front line supervision to an operational, service or administrative team
who you are
  • Provides clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business results
  • Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands
  • Strength in driving metrics to deliver results that will meet or exceed business goals
  • Probe beyond the stated situation, uses reporting and company tools to find identify underlying issues and considers possible alternatives
  • Good understanding of concepts and procedures within own subject area
benefits at old navy
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Extensive RRSP plan with company matching for contributions up to four percent of an employee\xe2\x80\x99s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
*For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we\xe2\x80\x99ve been named as one of the best places to work by the humans rights campaign for the fourteenth consecutive year and have been included in the 2019 bloomberg gender-equality index for the second year in a row. 2022 WORLD\xe2\x80\x99S BEST EMPLOYERS We\xe2\x80\x99re committed to creating a great work environment for all of our employees. In 2022, Gap Inc. was named one of the World\'s Best Employers by Forbes. Job Type: Full-time Pay: $23.00 per hour Experience level:
  • 3 years
Job Type: Full-time Pay: $47,000.00 per year Benefits:
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Weekend availability
Supplemental pay types:
  • Bonus pay
Ability to commute/relocate:
  • Dartmouth, NS: reliably commute or plan to relocate before starting work (required)
Education:
  • Bachelor\'s Degree (preferred)
Expected start date: 2023-02-12

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Job Detail

  • Job Id
    JD2108418
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dartmouth, NS, Canada
  • Education
    Not mentioned