Job Description

Job Overview

We are seeking a dedicated and motivated Assistant Lodge Manager to join our team. The ideal candidate will play a vital role in supporting the daily operations of our senior living lodge, ensuring exceptional service delivery and fostering a positive work environment. This position requires strong leadership skills, excellent customer service abilities, and a passion for delivering a high quality resident experience.

Duties and Responsibilities

Specific duties and responsibilities of this position shall include but not be limited to the following:

Operational Management

Assist in the day-to-day management of the lodge, ensuring smooth operations and adherence to policies and procedures. Ensures lodge program compliance with nutritional, safety, sanitation and quality standards, and provincial regulatory requirements Maintains and adjust task lists, schedules for cleaning and equipment maintenance, in collaboration with the Lodge Manager, Director of Lodge Operations, and other departments Conducts frequent audits of department records (ie: temperature logs) to ensure compliance Oversees inventory control, budgeting, and purchasing for a cost-effective program, works with Dietary Support and Special Projects Coordinator Reviews and approves work order requests submitted by staff, and reviews work completed Maintains relationships with suppliers, contractors, and vendors Communicates regularly with Lodge Manager regarding all work, projects, issues Participates in annual budget process and monitors department spending Provides input to administration on policies and procedures Liaises with other departments as required

Resident Services

Fosters a positive and supportive environment for residents Address and resolve resident concerns and complaints in a timely manner with support from the Lodge Manager Ensures services are coordinated for new residents Ensure residents' needs are met, including health, safety, and recreational needs Encourages and receives resident feedback on services provided

Staff Management

Assist in recruiting, training and supervising lodge staff Crosstrain with the Lodge Manager for scheduling and provides coverage when Lodge Manager is absent Supervises Head Cook, Housekeeping, Afternoons, and Nights staff including training, coaching, disciplining, resolving employee issues, liaising between employees and upper management, Reviews job performance including regular work inspections; completes annual performance evaluations Conducts and attends department staff meetings Promote a positive and collaborative team environment

Health & Safety

Implement and monitor health and safety protocols to ensure a safe environment for residents and staff. Completes regular health and safety inspections/reports to maintain health and safety standards Ensures compliance and provides input to MHF's safety program Reviews incident reports with Lodge Manager and others as needed Supports outbreak management program

Safety Responsibilities

Keeps self and others healthy and safe according to the AB Occupational Health & Safety Act, Regulation and Code Maintains a culture of safety by ensuring adherence and compliance to policies, goals, standards, practices, procedures, permits, audits, protocols, rules, and legislation Business casual attire Flat, non-slip, closed-toed shoes Aprons provided when in kitchen

Abilities, Skills and Experience

Excellent leadership, communication and interpersonal skills

Proficiency in Microsoft Office Suite and management software, experience with Yardi would be an asset

Strong organization, time management, problem solving and planning skills

Ability to work independently and collaboratively in a team environment

Strong verbal and written communication skills: able to explain instructions clearly and effectively, to lead meetings and conduct training

Ability to constantly improve and learn

Compassionate and patient demeanor with a genuine interest in working with seniors

Minimum Qualifications

Diploma or equivalent in business administration/management or Health Care Administration or hospitality/housing industry from a recognized post-secondary educational institute, and

Minimum of three years' relevant experience working in a supervisory or management role

Clear criminal record check

Job Type: Full-time

Benefits:

Company events Company pension Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person