Job Description

Job Summary

We are seeking a dynamic and experienced Fitness Manager to oversee the daily operations of our fitness facility. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of retail and fitness management. This role involves managing staff, coordinating programs, and ensuring an outstanding experience for our members. The Fitness Manager will play a key role in driving membership growth, maintaining facility standards, and fostering a motivating environment for both staff and clients.

Responsibilities

Lead and supervise fitness staff, including hiring, training, and performance evaluations Develop and implement marketing strategies to promote the facility's services and programs Manage sales activities, including retail sales, membership sales, and upselling services Oversee store management functions such as merchandising, pricing, and inventory purchasing Handle customer service inquiries, resolve issues promptly, and ensure member satisfaction Manage payroll, bookkeeping, budgeting, and administrative tasks to ensure smooth operations Coordinate training & development programs for staff to enhance their skills and knowledge Conduct interviews for prospective employees and participate in team recruitment efforts Maintain POS systems and oversee cashiering activities with accuracy and professionalism Implement promotional campaigns using effective communication skills and marketing techniques Monitor sales management metrics to meet or exceed performance targets Ensure compliance with safety standards and uphold cleanliness and organization within the facility

Qualifications

Proven supervising experience in retail or fitness management roles Strong leadership skills with the ability to motivate and manage a team effectively Excellent communication skills, including phone etiquette and organizational abilities Bilingual or multilingual capabilities are preferred to serve diverse clientele Experience in recruiting, training & development, payroll processing, and budgeting Proficiency with POS systems, merchandising tools, cash handling, and store management software Customer service-oriented mindset with excellent interpersonal skills Ability to manage time efficiently in a fast-paced environment Administrative experience with bookkeeping or financial recordkeeping is advantageous Strong math skills for pricing strategies and sales analysis
This position offers an engaging opportunity to lead a vibrant fitness community while developing your professional expertise in retail management, sales strategies, team leadership, and customer engagement.

Job Types: Full-time, Fixed term contract

Pay: $34,400.00-$105,574.83 per year

Work Location: In person