Job Description

POSITION: Assistant, Generosity Services
STATUS: Permanent; Full-Time
SHIFT: 35 hours per week
LOCATION: Vancouver, BC
CLASSIFICATION: Exempt
WAGE: Salaried
CLOSING DATE: Open Until Filled
We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our on our website. We invite applications from all qualified individuals who are philosophically aligned with our .
The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.
About the Position:
Reporting to the Supervisor, Generosity Services, the Assistant, Generosity Services is an integral part of the Generosity Services team responsible for day-to-day donor support and customer service, donation processing and fulfillment.
Some specific duties:

• Delivering exceptional donor and supporter stewardship while responding to calls, emails and messages from supporters in a timely manner.
• Assisting BC SPCA centre staff with donation and receipt related questions
• Processing various types of donations using Raiser's Edge, including direct mail, special events, monthly donations, tributes and major donations while ensuring security and integrity of payment and donor information.
• Producing, and ensuring the accuracy of, charitable tax receipts and preparing them for mailing.
• Ensuring the accuracy of donor biographical, contact, and financial data through maintenance of Raisers Edge and other offline and online systems, and through performing of regularly scheduled data integrity and audit checks.
• Contributing to the maintenance and development of procedures to accurately reflect duties.
• Participating positively in team meetings and providing ideas for improving departmental functions.
• Other duties as assigned.

Qualifications you need to have:

• Post Secondary education plus 2-3 years work experience; or an equivalent combination of education and experience acceptable to the employer.
• Experience with:
• Delivering exceptional customer service
• High volumes of transaction processing with quick and accurate data entry.
• Dealing with confidential materials
• Knows at least one CRM well and are open to learning others (preference for prior experience with Raiser's Edge. Experience with Shelter Buddy and Shopify an asset).
• Proficient with the Microsoft Office Suite.
• Exceptional, written, oral and persuasive communication skills, including an ability to relate respectfully to a diverse audience.
• Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA.

How to apply:
If you are interested in joining our team and are legally entitled to work in Canada, we would like to hear from you. Click on apply now or use the link to apply
We thank you for your interest in the BC SPCA, however; only candidates selected for an interview will be contacted. No telephone calls, please.
The BC SPCA is a Registered Charity BN 11881 9036 RR0001

Skills Required