Job Description

About Us:

We're excited to introduce The Playbook Commons; an exciting new restaurant located in the heart of Exhibition Place!



At The Playbook Commons, we're all about creating memorable experiences. Our people-first culture empowers our team to deliver exceptional service in a guest-focused environment. Together, we're building a best-in-class hospitality experience.


Blending the energy of a steakhouse with the comfort of American-Italian cuisine and the excitement of sports theatre, The Playbook Commons offers a vibrant, welcoming space where great food meets great company - and where lasting memories are made.

What You'll Do:

Support the General Manager in overseeing daily operations, including staffing, guest service, financials, and strategic planning. Lead and mentor both front-of-house and heart-of-house teams to uphold service excellence and company standards. Assist with recruitment, onboarding, training, and performance management of all team members (e.g., hosts, servers, bartenders, kitchen and support staff). Actively manage guest experience by resolving concerns, responding to feedback, and handling special requests with professionalism. Work closely with the kitchen team to ensure timely and accurate food and beverage service, including accommodation of dietary needs. Contribute to inventory control, including ordering supplies, conducting stock counts, and minimizing waste. Assist in financial oversight, including revenue tracking, expense management, and identifying cost-saving opportunities. Manage scheduling, timesheets, and basic payroll administration to ensure proper staffing and compliance with company policies. Maintain a clean, safe, and organized environment in accordance with Ontario health and safety regulations. Promote a positive, respectful, and inclusive workplace culture where communication and collaboration thrive.

What You'll Need:

2+ years in a restaurant leadership or supervisory role in a full-service or upscale dining environment. Proven leadership skills with the ability to coach and develop team members. Strong customer service and communication abilities. Highly organized and able to multitask in a fast-paced environment. Flexibility to work evenings, weekends, and holidays as needed. Legal eligibility to work in Canada. Smart Serve certification (required); Food Handler Certificate (preferred).

Why Join Us:

Group health benefits Exclusive discounts Staff meal Career advancement opportunities in a growing environment * And more!