Job Description

Job Title: Assistant General Manager

Reports To:

General Manager (GM)

Position Summary:

The Assistant General Manager (AGM) plays a key leadership role in supporting the General Manager in the daily operations of the residence. The AGM ensures that the highest standards of service, compliance, and resident satisfaction are maintained while assisting in the oversight of all operational departments, including nursing, dining services, housekeeping, and maintenance. This role requires strong leadership, organizational, and problem-solving skills, as well as a commitment to creating a welcoming and well-managed community.

Key Responsibilities:

Operational Leadership & Compliance

Assist the General Manager in overseeing the daily operations of the residence, ensuring compliance with the

Retirement Homes Act (RHRA)

and other relevant legislation. Support the

Director of Care (DOC)

in ensuring that health care services meet all regulatory requirements and standards. Understand and uphold regulations related to

Public Health, Ministry of Labour, RHRA, and other regulatory bodies

. Assist in the implementation and monitoring of

quality improvement initiatives

. Conduct regular audits and inspections to ensure adherence to policies and procedures. Responsible for

Health and Safety Committee

and overseeing

fire drills & fire plan

.
Resident Services & Care Support

Assist in

planning, assigning, and overseeing

the residents' health and personal care services in collaboration with the DOC. Participate in inter-professional assessments to identify residents' needs and support the development of individualized care plans. Review

pre-medical assessments

to determine the community's ability to provide suitable care. Meet with residents and families to

address concerns, resolve issues, and ensure satisfaction

. Organize and participate in

resident care conferences

as required. Serve as a backup

Infection Prevention and Control Coordinator

when necessary.
Human Resources & Staff Management

Assist in the

recruitment, hiring, and onboarding

of associates. Oversee the scheduling and staffing of employees to ensure adequate coverage in all departments. Support performance management, including

conducting performance appraisals and providing ongoing staff education

. Motivate and lead management teams and frontline staff, fostering a positive and productive work environment.
Sales & Customer Service

Assist in sales and marketing initiatives to

ensure high occupancy rates

. Develop strong

customer service practices

to enhance the resident and family experience. Represent the residence in external events and networking opportunities.
Financial & Strategic Planning

Support the General Manager in

budgeting, cost control, and financial management

. Assist in developing and implementing strategic plans to optimize business performance.

Qualifications & Skills:

Experience in

healthcare, hospitality, or property management

preferred. Strong leadership and team-building abilities. Strategic planning and

organizational skills

. Sales and

customer service experience

. Excellent

communication and interpersonal skills

. Ability to

problem-solve and think critically

. Proficiency in

computer systems and operational software

. Flexibility to work

variable hours

based on operational needs. An RPN is an asset in good standing with CNO
This role requires a

strong commitment to leadership, problem-solving, and dedication

to the success of the residence. We are looking for an individual who enjoys a challenge and is eager to be part of the solution in a dynamic and rewarding environment.

Job Types: Full-time, Permanent

Pay: $60,000.00-$68,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking
Education:

Bachelor's Degree (preferred)
Language:

English (required)
Licence/Certification:

CNO Membership (required)
Work Location: In person