Job Description

Christie's Mill Inn and Spa has a position available for a hotel/resort assistant general manager for a 41 independent guest room hotel and spa in Port Severn, Ontario. The candidate must have at least two years experience as an assistant general manager or similar experience in management.

The successful candidate would be responsible for assisting the director of operation and owner with effectively managing and overseeing all aspects of hotel and spa operations including: guest relations, front desk, sales, housekeeping, maintenance, kitchen, restaurant, product quality, assist with controlled accounting, team building and staff development. Direct and coordinates activities of the hotel to obtain efficiency and maximize profits by performing duties personally or through direct reports.

DUTIES & RESPONSIBILITIES:

Manage all local, GDS, OTA and other revenue sources. Additional focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Responsible for developing & driving the hotel's business plans including sales & marketing strategy and monitoring the performance of the hotel throughout the year to achieve optimum financial goals. Determine the hotel's pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed fair market share occupancy at better-than-market yield ratio. Know key account executives and business base, assist with the Sales team to deliver production of top key accounts. Responds quickly to changing market conditions and revises strategies accordingly. Responsible for effective inventory management, forecasting, optimal market mix and pricing strategies and to ensure maximum RevPar. Represent the hotel in the appropriate hotel & tourism associations. Strong sense of involvement in the community. Ensures that staff is fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city. Ensure customer services to all hotel guest, brand compliance, and company labour productivity standards, enforcing and maintaining a preventative maintenance program, policies and procedures. Handles all guest complaints and ensures that corrective action is taken in order to ensure guest satisfaction. Proper maintenance of the hotel's physical facilities, hotel cleanliness and curb appeal, compliance with current brand standards. Adhere to cost and expense controls, proactively reacts and adjusts to forecast cost percentages. Knowledgeable with CostPar principles Hire, train, supervise, support, address HR issues and coach staff to create a productive, efficient team. Train all employees on fire safety and evacuation plan and procedures. Reviews all departmental schedules for accuracy and staffing demands. Make adjustments as required. Responsible for processing bi-weekly Payroll and ensure personnel files are updated and kept confidential. Must be available days, evenings, weekends and holidays. Front Desk, sales, housekeeping duties as well as all duties associated with the Assistant General Manager's position including but not limited to the above listings.

MINIMUM QUALIFICATIONS AND SKILLS:

Post-secondary degree/Diploma or equivalent years of relevant work experience required. Experience as a hotel General Manager or Assistant General Manager is highly preferred. Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery. Ability to deal with all levels of management, staff and owners in a professional manner. A team player with excellent organization and communication skills with solid industry knowledge. Must be able to execute a vision and action plan for the property. Easily set achievable for oneself and all staff members of the hotel. Delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives. Experience in the supervision of personnel: recruitment, training and motivation. Proficient / familiarity with computerized systems; MS Word, Excel, Outlook. Proven ability to manage multi-tasked assignments and work within deadlines. Familiarity with accounting and revenue management principles
Christie's Mill Inn and Spa welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Pay: From $47,000.00 per year

Ability to commute/relocate:

Port Severn, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person