Job Description

Job Title: Assistant Food & Beverage Manager

Department: Food & Beverage

Reports To: Food & Beverage Manager

About us

South Beach Casino & Resort is a leading company in the gaming and entertainment industry. As a legendary award-winning world-class resort, South Beach Casino & Resort offers a culture of gracious hospitality and comfort, featuring expansive food, beverage, and gaming offerings.

Job Summary

The Assistant Manager works with the Manager/Director to ensure that all needs in the department are met. This position manages, supervises, and leads the restaurant and lounge staff, oversees operations, and ensures customer service is being delivered according to South Beach Casino & Resort standards. Additionally, the Assistant Manager will be required to serve guests and patrons for ultimate and overall customer service.

Essential Duties and Responsibilities

Ensures and promotes positive customer relations by providing prompt, courteous and efficient service to patrons personally and by all servers or bartenders and support staff

Observes guests and personnel to respond to any additional requests or concerns

Deals with guest concerns promptly with professionalism

Provides training, development, and coaches restaurant and lounge personnel as needed

Assists with all support functions like brewing coffee, clearing tables and replenishing supplies

Coordinates the daily work schedule for the serving and bussing staff, including adjusting schedules based on business needs and demands

Processes payroll maintains employee files and plans vacation time accordingly

Helps with performance review process by providing strengths and opportunities of servers, support staff and bartenders

Conducts disciplinary action and conversations as needed and promptly

Assists with special events and holidays

Communicates with the Manager/Director regularly on operations, entertainment, and personnel issues

Stays up to date on marketing initiatives

Provides feedback on trends or concerns with menu items

Fills stock and rotates product as needed, including buffet line

. Conduct inventory and order liquor, wine, beer, as needed in addition to other supplies needed for ultimate customer satisfaction

Communicates regularly with the kitchen team on menu items and food orders

. Ensures the Health & Safety standards are adhered to in accordance with legislation.

Upholds company policies and procedures while ensuring provincial laws are adhered to and practiced

Other duties as deemed necessary or as directed for the overall success of the resort

Supervisory Responsibilities

The Assistant Manager supervises the team of servers, bartenders, and support staff (20-30) for overall customer satisfaction of food and beverage service. The Assistant Manager ensures service is carried out accordingly to applicable laws and policies by training, coaching and leading employees. The Assistant Manager directs daily operations by assigning sections, work, and tasks equitably and fairly and following up on overall service levels.

Qualifications and Requirements

A minimum of two (2) years of serving in a fast-paced, high-volume environment is required. Ideally, have prior Manager/Supervisory experience in a restaurant or lounge. Proven superb customer service skills highlighted with the communication skills you understand overall business goals with the ability to make decisions in a stressful environment is necessary. Preferably you have experience with Squirrel, Microsoft Office programs and time and attendance management systems. Attention to detail, strong work ethic and ability to lead a team are essential.

The incumbent must obtain and maintain "Smart Choices" Certification. Must obtain and maintain approval from the Liquor, Gaming and Cannabis Authority of Manitoba.

Benefits

Competitive Salary 100% employer paid benefits (Health, Dental, Vision) Employee assistance program Pension Plan

How To Apply

Please send your Cover Letter & Resume the following:

Apply online at https://www.southbeachcasino.ca/careers/ Fax: (204)766-2266 Mail: PO BOX 777 Scanterbury, MB R0E1W0 In-Person at the Hotel
The incumbent must obtain and maintain approval from the Liquor, Gaming and Cannabis Authority of Manitoba.

We seek diversity in our workplace. Indigenous Persons, Women, Visible Minorities, and Persons with a disability are encouraged to self-declare on their resume or cover letter.

Thank you to all applicants. However, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Company pension Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care Wellness program
Schedule:

8 hour shift Day shift Evening shift Every Weekend Weekends as needed
Ability to commute/relocate:

Selkirk, MB: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Work Permit or Canadian Citizenship (required)
Work Location: On the road