Job Description

As a Food & Beverage Assistant Manager, you will oversee the Food & Beverage operations and ensure established Sun Peaks Resort Standards of Service are executed professionally and consistently. The individual in this role will help oversee the different outlets that are open on the Resort. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.
Compensation Information: $65,000 to $70,000 per annum
Physical Requirement: Medium; work activities involve handling loads up to 20 kg; predominantly in an indoor setting.
This job position requires physical presence at the designated location.
The perks and benefits you'll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Minimum 3-5 years of progressive F&B experience, including 2 years in a leadership/management role.
• Diploma or certificate in Hospitality Management, Culinary Arts, or a related field (equivalent work experience may be considered in place of formal education).
• Food Safe Level 1 (minimum); Food Safe Level 2 or equivalent preferred.
• Serving it Right certification.
• First Aid certification.
• Additional leadership or supervisory training is a strong asset.
• Hands-on experience in high-volume or multi-outlet environments (e.g., lodges, restaurants, cafes, quick service, etc.).
• Strong leadership presence with the ability to coach, motivate, and delegate to diverse teams.
• Strong team building, conflict resolution and mentorship abilities.
• Excellent communication and interpersonal skills - able to work effectively with staff, guests, and upper management.
• Demonstrated ability to remain calm and decisive in fast-paced, high-pressure service environments.
• A team player who brings energy, positivity, and accountability to the workplace.
• Proficiency with point-of-sale systems (e.g., Silverware, Micros, or similar).
• Basic understanding of inventory control, cost of goods sold (COGS), and daily cash reconciliation.
• Comfortable with common computer tools like Microsoft Office or Google Workspace (e.g., Sheets/Excel for scheduling or checklists).
• Familiarity with staff scheduling and payroll platforms.
• Previous experience working in seasonal or remote operations is an asset (understanding of logistical challenges, staffing cycles, etc.).
• Experience with both front of house and back of house operations.
• Passion for hospitality and guest service, with an interest in mountain or resort culture.

Primary Responsibilities:

• Act as the daily point of contact for outlet supervisors and frontline teams across all F&B outlet locations.
• Ensure smooth daily operations, addressing staffing needs, service issues, and guest concerns in real-time.
• Maintain a strong leadership presence on the floor during peak service times, events, and holidays.
• Support recruitment, onboarding, and training of seasonal and permanent staff in collaboration with the F&B Manager and HRBP.
• Provide ongoing coaching and performance feedback to team members and supervisors.
• Assist with scheduling and managing daily coverage to optimize service levels and labor efficiency.
• Champion high service standards across all outlets through presence, and real-time coaching.
• Respond to and resolve guest complaints or concerns promptly, escalating issues as needed.
• Conduct regular walk-throughs of all outlets to identify and resolve service or cleanliness issues.
• Support outlet managers with opening and closing procedures, cash handling, and POS system functionality.
• Ensure daily checklists, shift logs, and departmental standards are followed consistently.
• Assist in organizing product transfers, deliveries, and inventory replenishment between outlets.
• Monitor compliance with food safety, liquor licensing, and health regulations in all outlets.
• Ensure staff follow proper hygiene, cleaning, and safety procedures during all shifts.
• Support documentation for audits, inspections, and incident reports.
• Assist in monitoring stock levels and conducting inventory counts in collaboration with outlet leads.
• Help track waste, portion control, and quality assurance in day-to-day operations.
• Support purchasing and receiving processes to maintain stock accuracy.
• Help foster a positive and inclusive team environment through recognition, coaching, and corrective action in partnership with the HRBP.
• Lead by example in upholding resort values, service standards, and team expectations.
• Provide daily updates and operational reports to the F&B Manager, including service highlights, team issues, and guest feedback.
• Act as liaison between frontline staff and leadership to ensure timely and accurate communication.
• Support pre-shift briefings and contribute to operational planning during events and peak times.
• Manage staffing and flow during large-scale guest periods (e.g., long weekends, school breaks, holiday rush).

Why join us?
We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwepemc People.
Apply now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/3067d9d2-2eda-6f40-84e0-2891189b5497/apply?source=3574088-CS-58771

Skills Required