Job Description

Position Number:

50021670 /

Department:

Student Learning Services

Grade:

GR07

Campus:

Sir George Williams (Downtown)

Salary:

$30.45 - $36.21 per hour

Union/Association/HR Policy:

CUSSU

Posting deadline:

November 12, 2025

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role

Recognized as one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.


Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.


As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

SCOPE

Reporting to the Manager, Access Center for Students with Disabilities (ACSD) the incumbent assists the exams coordinators with exams accommodations for students registered with the Access Center for Students with Disabilities. They act as a resource person for matters related to accommodated exams for students with disabilities, data management, security and procedures. The incumbent supports to resolve concerns associated with accommodated exams. They also support to ensure that each student's accommodation plan is respected and implemented during the entire examinations process as per the Policy on Accessibility for Students with Disabilities.

PRIMARY RESPONSIBILITIES

o Help to identify and resolve student and faculty issues concerning the administration of the examinations, accommodations of extra time, as well as adaptive technology issues associated with/or related to exams.


o Maintain liaison between the ACSD, the University Exams Office, professors and faculty departments regarding accommodated exams.


o Assess student's ability to use the assistive technology recommended by the ACSD Advisor during exams. Support the conversion of exams in an appropriate and timely manner, into special format and accessible to students. Work with IITS to ensure that equipment and software are available and in good working order on both campuses. Troubleshoot assistive technology exam accommodations (Zoom, text to speech, music, etc.) and communicate with ACSD Advisors as it pertains to student exams.


o Inform students with disabilities on university accommodated exam procedures. Inform students how to apply for medical-deferral, replacement and supplemental exams and how to proceed during an emergency situation. Hold bi-weekly Q & A sessions for students related to exam accommodation processes.


o For online exams, review all data entries as it relates to exams. Verify (on various online platforms used by Concordia) the accommodations of registered students to ensure that they are applied to an exam. Verify the duration of the exams to apply the appropriate amount of extra time. Register late exams and students manually.


o For in person exams, assist in planning, organization, and implementation of exams, and the verification of exam packages to be returned to professors upon completion. Support in the planning and organization of exam rooms, and the filing and organization of exams records.


o Follow-up with professors about incomplete exam information. Confirm the academic requirements of any given exam to maintain academic integrity.


o Liaison with the Centre of Teaching and Learning (CTL) and the Exam office on any relevant exams related information as it relates to ACSD.


o Perform other duties in support of the operation of the unit.

QUALIFICATIONS

o Diploma of Collegial Studies (two year pre-university DEC) and two to four years of related work experience.


o Good knowledge (Level 4) of spoken and written English to communicate effectively with faculty and students; basic knowledge (Level 3) of spoken French.


o Good knowledge (Intermediate level) of Excel; basic knowledge of Access and Word; ability to learn adaptive technology.


o Excellent interpersonal and communication skills, with the ability to deal sensitively with students and faculty.


o Client-focused with a strong desire to resolve delicate situations.


o Good understanding of disability-related issues.


o Keen attention to detail and ability to multi-task.


o Aptitude to work in a service-oriented environment as both a member of a team and independently.


o Ability to work outside normal operating hours during the final examinations' periods.


o Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation).


o Knowledge of special software such as Kurzweil, Jaws, etc., to adapt exams received electronically into adaptive media. Demonstrated interest in developing skills in adaptive software.



Due to the volume of applications, only selected candidates will be contacted by our Talent Team.





Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien'keha:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtia:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens.