Job Description

Based in Stratford, Ontario, the Stratford Festival is one of the world's foremost repertory theatre companies. It operates year round, presenting a season of about a dozen plays each year between the months of April and November, a rich stream of digital content and hundreds of Forum events, designed to deepen understanding of the plays. For every person a theatregoer sees on our stages, we have seven people working behind the scenes, some of the world's most dedicated and experienced arts workers. At this time we are undergoing a culture shift to support anti-racism and anti-oppression and ensure a respectful, equitable and inclusive environment in which all staff, artists and audience members can feel a true sense of belonging.

If you would like to be part of this change and contribute your own remarkable talents to North America's largest not-for-profit theatre, we'd like to hear from you. We are currently welcoming applications for:

Assistant Company Manager (seasonal contract approx. January through September 2023) This position supports and welcomes guests of the Festival, with an emphasis on participants in Meighen Forum events. Reporting jointly to the Company Manager and Meighen Forum Director, you will liaise with guests to arrange itineraries and ensure successful live events throughout the season. This position also serves as a regular substitute for the Company Manager.

This is a full-time, seasonal position that requires regular weekend work, in addition to occasional evenings and on-call requirements. Typical work weeks may be Tuesday through Saturday or Wednesday through Sunday, as required by the Festival's programming each week.

Responsibilities:

• Arrange travel, accommodation, orientation and ticket requests for Forum guests
• Serve as first point of contact for onsite/in-town support for artists and guests, including problem-solving, facilitating medical appointments and responding to other last-minute requests
• Liaise with guests and the Festival's payroll department to ensure correct payments
• Initiate and track payments and expenses, and ensure fulfillment of other contractual commitments.
• Assist with Forum event supervision as required
• General administrative duties, including data entry, proofing text, correspondence, filing, etc.

Represent the Festival with a high standard of professionalism and fulfill all responsibilities with an ethic of care, respect, and generosity.

Requirements: Qualifications:

• This position is focused around hospitality, so excellent people skills are required; experience in customer service or guest relations is strongly preferred
• Exceptional attention to detail and problem solving skills
• Ability to prioritize and multi-task while demonstrating tact and sensitivity under pressure
• Strong communication skills, including proficiency in Microsoft Office suite
• Experience in performing arts environments and/or travel and hospitality industries and/or budget management would be an asset
• Knowledge of Artifax and/or Tessitura software would be an asset
• Ability to work independently and adapt to shifting priorities and timelines.
• Drivers license is required

Additional Info: This is a full-time contract position, to begin in January 2023. While the successful candidate will have the option of some remote work, most responsibilities of this position will require onsite presence on the Festival campus in Stratford, Ontario. Regular work hours are 9am to 5pm five days per week (including weekends as described above); in addition, occasional evenings (subject to compensatory time off) may be required.

About The Meighen Forum:
Founded by Artistic Director Antoni Cimolino in 2013, the Meighen Forum is a series of engaging events designed to illuminate the themes and ideas in our playbill and explore their resonance and relevance in today's world. A typical Forum season includes concerts, play readings, panel discussions, keynote speakers, workshops and more. The goal of bringing together our artists and some of the greatest leaders and thinkers of our time on the Meighen Forum program is to open a window into the artistic mind, creating for our audiences a transformational experience that allows our productions to resonate more deeply and personally with each patron and challenging perceptions and assumptions about our work and our society.

Job Type: Seasonal Contract
The Festival is working diligently toward a safe and healthy workplace for everyone. We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.