Job Description

Assistant Client Services Coordinator

Northern District

Location: New Glasgow

Type of Employment: Full Time, Permanent

Union Status: NSGEU local 26

Competition # NOR 25020

Closing Date: September 21, 2025

About Us

Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.

We contribute to the prosperity of Nova Scotia by helping individuals and families find a home that's right for them, at a price they can afford, in a healthy and vibrant community that offers the services, support and opportunities they need. We accomplish this by working closely with other levels of government as well as private and community partners.

Across its districts, NSPHA provides more than 11,200 safe, affordable homes as part of its Housing Services to seniors and families. District offices manage the day-to-day operations of Nova Scotia's housing stock. Their responsibilities include administering tenant applications and placements, collecting rent, resolving tenant issues, and maintaining and repairing properties.

About Our Opportunity

Reporting to the Supervisor, Client Services, the Assistant Client Services Coordinator is responsible for recommending the initial and on-going eligibility and placement of individuals who apply for subsidized housing. This is accomplished by assessing applicants in accordance with the Provincial Housing Operations Manual. The incumbent is directly accountable for ensuring that applicants are assessed and selected on a fair, non-judgmental basis, and that decision-making and documentation follows established policies.

This position will also assist the Supervisor, Client Services with a variety of duties including inspections, home visits, fire safety and emergency measures planning.

Primary Accountabilities

Ensure all applicants meet the established eligibility criteria set by the Public Housing Operations Manual, assess applications for eligibility and make recommendations for placement. Process applications/transfers based on department targets, including data entry, reviewing, and updating files, allocating units and documentation. Carry out home visits for the purpose of completing application, if required Assist in the rental arrears collection process by working with the collections officer and Supervisor, Client Services and to conduct home visits, telephone calls as required. Assess priority access files immediately to determine high-risk living situations, liaise with community officials, Health/Fire and Police to obtain documents for Tenant Selection Committee and with Manager or designate. Conduct move out, annual and other unit inspections of properties/buildings. As part of the inspection process, referral or building visit, identify social and health issues of population base of clients.

Qualifications and Experience

Diploma in Business Administration or a two-year diploma in a related field, plus four years' related experience. Competency in desktop software, including Microsoft Office. Knowledge of relevant acts and legislation that may apply to applicants and tenants, i.e., Residential Tenancies Act. Accuracy, efficiency, and attention to detail are required to coordinate the application process and respond to both the client and department needs. Ability to work in a diverse work environment, build appropriate rapport, build constructive and effective relationships, use diplomacy and tact to diffuse high tension situations comfortably. Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.

Assets

Current Emergency First Aid and WHMIS certifications. Competency in Yardi Property Management software. Knowledge of housing and social service programs offered in the area.

Competencies

required at this level of work are Client orientation, Teamwork, Initiative and Interpersonal skills.

If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status, eligibility and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.

Classification: PR 06

Salary Range: $27.50 to $33.73 per hour

Work Week: 35 hours

Note: This is not a Civil Service position.

We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.

To Apply

Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.

Our preferred method of applying is through Career Beacon.

Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $27.50-$33.73 per hour

Work Location: In person