Job Description

Title: Assistant Client Service

Employee Working Location: Office/In-person (Edmonton, AB)

Employment status: Temporary full time (4 months)

Salary band: $35,723 - $44,654/year

The Canadian Red Cross (CRC) \xe2\x80\x93 one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada\xe2\x80\x99s Best Employers 2022 - is seeking an Assistant Client Service to join its team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will be collaborating with the Coordinator providing customer service, administrative, and financial support to the HELP while being part of the volunteer process.

In this role, you will:

• Provide professional customer service, information and equipment demonstrations related to the provision of health equipment loans

• Provide professional support and responses to health care industry regarding equipment referral processes

• Facilitate outbound calls to clients, accompanied by database tracking, within the overdue equipment or long-term loans retrieval process

• Provide all administrative duties to ensure accurate and confidential paper and/or computer client and loan records are maintained

• Compile statistical reports from the database as required

• Maintain excellent reception, customer service and local office administrative support responsibilities ensuring business continuity during business hours by engaging volunteers

• Maintain work area in a clean and orderly state

• Will receive, clean, maintain, repair and issue inventory loans as required within quality assurance guidelines as required

• Provide responsibilities within a fast-paced environment with an ability to lift up-to 50lbs

What we are looking for:

• Demonstrated professional skill set in customer service or office administration and one-year work related experience, or an equivalent combination of education and experience.

• Excellent interpersonal skills, including handling interactions with the public, clients and colleagues

• An ability to multi-task and work in a fast-paced environment

• Strong verbal and written communication skills in English, including telephone etiquette and the operations of a multi-line phone system.

• Strong computer skills, proficiency in Microsoft Outlook, Word, and inventory databases

• Attention to detail and follows policy directives

• Experience working with diverse populations and an understanding of cultural difference

• General knowledge and understanding of non-mechanical health equipment, specifically related to mobility and bath aides

Working conditions:

• Daytime office hours. Monday - Friday 8:30-4:30

• The majority of the work is performed in an environment which is mostly clean and comfortable.

• May be required to provide additional support during times of personal disaster response

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel.

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

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Canadian Red Cross