Job Description

Assistant

Campus

Manager

The Company

ILAC Education Group is an industry leader with a mission to change lives through education and create opportunities for international students to achieve their dreams.

For over 28 years, ILAC has offered thousands of international students an immersive learning experience with award-winning English language programs, cultural diversity, exceptional customer service and beautiful campuses in Toronto and Vancouver.

ILAC offerings include high school, in-person and online language training, summer camps, pathways to higher education in Canada and the US, study & work programs, language testing centres, and student housing.

Overview

The Assistant Campus Manager is responsible for supporting the Campus Manager (CM) in the following areas: teacher and student support, academic administration, and classroom management at their campus/timeslot(s). A strong entrepreneurial leader, the Assistant Campus Manager provides exceptional leadership support to the CM in order to ensure the support and service of ILAC teachers, students, and Student Services Specialists. Under the guidance of the Campus Manager, the Assistant Campus Manager provides administrative support and leadership on all academic processes including class changes, academic appeals, academic reporting, classroom standards, teacher/student support, engagement and communication.

Responsibilities and Duties

Student Support

Taking a customer-centric approach, the Assistant Campus Manager will be responsible for the complete student experience at their campus/timeslot Leads the Student Services support team to ensure that all academic and student service processes are customer focused, expedient and reviewed for continuous improvement Helps the student services team to direct requests to the right channel, and supports in the resolution of any disputes With the guidance of the CM, receives and manages students' class change requests, analyzing individual requests, noting trends, and providing feedback and recommendations.

Classes

With the support of the CM, ensures that classrooms meet ILAC quality standards of delivery through continuous communication with and education of teachers and student services staff Responsible for academic appeal and conditional pass requests

Teachers

Supports the CM to ensure that the teachers under their care are well prepared, highly engaged, up to date on all academic and relevant news at ILAC In consultation with the Academic Training and Development team, contributes to teaching quality and success through training and performance management Communicates class/level changes after the bi-monthly test dates

Administration

Ensure that classes are started on time, monitors attendance, answers attendance related questions, etc.

Requirements

Educated to a degree level Complete fluency in English, and a second language is considered an asset Experience in Student Services or similar role, preferably in Education Industry Has enthusiasm, energy and a get it done attitude Is passionate about customer service and experience Has excellent problem solving and critical thinking skills Has a sincere desire to work with international students Has the ability to manage multiple priorities while maintaining strict attention to details Wants to contribute to a positive team environment

Schedule:

Monday - Thursday: 1:15pm to 9:45pm & Sunday: 12:30pm to 9:00pm

Apply Now! We

are accepting

applications

immediately

!

All candidates must be eligible to work in Canada.


We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted.

#ILACH