Job Description

Assistant Branch Manager

KV Branch

The Assistant Branch Manager is responsible for coordinating the day to day operation of the branch, managing the member experience, and contributing to branch growth through the delivery of financial services to current and prospective members. The incumbent is also responsible for providing leadership and supervision to their direct reports.

Key responsibilities of the role include:

1. Branch Operations

Oversees daily branch operations, including opening/closing procedures and coordinating staff schedules and workflow. Partners with the Branch Manager to ensure efficient, compliant branch operations. Enforces risk management policies, internal controls, cash custody procedures, and security standards. Supports a professional, safe, and welcoming branch environment that reflects strong financial stewardship, member privacy, and ease of use.

2. People Leadership

Supervises and coaches direct reports, setting performance expectations, monitoring results, and addressing performance issues as needed. Provides leadership and support in alignment with HR policies and programs. Partners with the Branch Manager and HR to support training, development, succession planning, and cross-training. Fosters strong, collaborative relationships across teams, departments, and branches. Assists with resolving escalated staff and employee relations issues.

3. Sales, Service & Branch Growth

Oversees member product and service delivery to support sales goals, marketing plans, and business development objectives. Ensures staff effectively differentiate credit union products from competitors and promote that value to members. Assists with resolving member experience issues and strengthening member retention. Supports community, industry, and credit union partnerships. Identifies operational improvements and escalates opportunities to the Branch Manager. Supports branch loan growth by monitoring the loan portfolio and approving loans within delegated authority. Provides backup support for deposit product sales as needed.

The ideal candidate will have completed a post-secondary certificate or diploma in Business plus have 3-5

years industry experience including some leadership/supervisory experience including:

Strong communication, critical thinking, and sound decision-making abilities Skilled in financial analysis, risk evaluation, and regulatory compliance Effective leader with team-building, coaching, and workforce management skills Proven abilities in sales, relationship building, and promoting financial products Knowledgeable in lending, investments, privacy, and risk management practices

At Brunswick Credit Union, our people are our greatest asset - over 200 dedicated employees drive our success. In return we offer a total compensation package that promotes work life balance including vacation starting at three weeks, personal days, even birthdays off. Employee wellness is a priority for us and we underscore that with 100% paid health and dental benefits and an annual wellness benefit to put towards what you feel will support your wellness journey. Want to grow with us? We take your professional development seriously too, and support employees' growth through multiple course offerings and specialized training where fitting.



We are committed to providing a work environment that fosters inclusion, value and respect and reflects the diversity of the communities in which we live and serve. We encourage and welcome applications from traditionally underrepresented and equity-seeking groups. All qualified applicants will receive equal consideration; however, priority will be given to Canadian citizens and permanent residents. Should you require any accommodation during the recruitment process or otherwise, please notify us and we will work to meet your accessibility needs.



The ability to be bonded is a condition of employment with Brunswick Credit Union. This consists of the completion of a bonding application process which includes a criminal record and credit check.



Although we appreciate all applications, only those being considered for an interview will be contacted. Thank you for your interest in Brunswick Credit Union.