Job Description

Assistant Banquet Manager

Reporting to the Banquet Manager, the Assistant Banquet Manager will liaise effectively with the Sales and Catering Department, Kitchen, Banquet Supervisors and Associates.

Your attributes must be defined as customer service focused with the ability to multi-task, prioritize, and handle multiple changes efficiently and professionally.

As an Assistant to the Banquet Manager, you will provide training and development of banquet supervisors and associates promoting a team environment creating memorable guest experiences.

Responsibilities

Oversee food quality and presentation in the function rooms ensuring BEO's are reviewed carefully to ensure all requirements are met, if not exceeded. Directly oversee all associates and floor supervisors to ensure standards are maintained and support the team in an on-hands role as necessary. Assist in recruitment, onboarding, training of all new employees. Assist in performance management of existing employees (performance reviews, coaching, mentoring, development, and training on any new systems/standards/processes). Creation, modification, and implementation of all service or operational standards. Assist in scheduling and balancing through Payroll system. Manage change logs, amending staffing levels according to business levels. Attend catering meetings, pre-conferences, pre-event meetings along with ensuring communication and follow up as a result of the meetings. Quality control including room inspections reporting any deficiencies as necessary to maintenance and ensuring cleaning checklists are consistently completed. Maintain part-socks, inventories and purchasing within budgeted guidelines. Onsite contact with organizers reviewing event orders to ensure a seamless execution. Ensuring pre-event huddles, shift meetings, supervisor meetings are conducted regularly to ensure consistency of service standards. Review all communication logs to ensure areas of opportunities are reviewed. Guest problem resolution as necessary. Ensure responsible alcohol standards are in place and being followed. Regular safety and equipment audits implementing changes / fixes as necessary. Liaise effectively with kitchen team regarding food product, execution, and presentation. Maintain open communication to and from Catering Event Managers

Qualifications

Minimum 2 years service experience in either a supervisory role or assistant manager role; Hospitality Management Diploma is a definite asset. Customer Service Focused Proficient computer skills; with previous experience with a point of sale and/or catering sales program Detail oriented with the ability to prioritize and organize in a constantly changing environment. Proven ability to manage multiple staff and delegate tasks effectively. Strong communication skills, personable and ability to motivate people to achieve a common goal. Always exude confidence and professionalism. Ability to work flexible hours, weekends, late nights and holidays.
Job Type: Full-time

Pay: $45,000.00-$52,000.00 per year

Benefits:

Dental care Disability insurance Life insurance On-site parking Vision care
Work Location: In person