Job Description

Our story began in the summer of 1994 when our founder taught 50 kids to swim in his parents' backyard pool where Making Waves Swim School was born! It wasn't a sophisticated business however, it gave us the freedom to focus on what mattered most - our student's progress in the pool, connecting with families and giving back to our community.



This is a full-time position that requires solid multitasking skills with the utmost efficiency. Every day will be different, some days will be staff-focused, others will be more customer-focused or business-focused. You must demonstrate strong leadership and listening skills, have a collaborative spirit and be highly proficient with oral and written communication.



In this position you will be leading and working closely with a team of Supervisors, Customer Service Representatives, Head Coaches and Coaches. In order to be successful in this position you must have strong attention to detail and have a commitment to goal-setting and excellence in every task and project you take on, no matter how big or small. Building and developing relationships with staff, families and community groups will be key to the success of this position. This position requires you to spend up to 25 hours a week in a program-related capacity; specifics are to be outlined by the Aquatics Manager.



We may already be 31 years old, but there's so much more to do and get involved in to help us make more waves across Southern Ontario!

While this posting notes that it's for our Vaughan location, this might change and could be open to any one of our locations.

OUR VALUES

We lead by our 5 core values and are looking for someone where these naturally fit and they can consistently act as an ambassador of the Making Waves culture and brand:


Safety First + Proactive in seeking improvements for a safer environment Kids Have Fun, Parents See Progress + Assertively friendly and loves kids! Always Clean + Views the facility from the client's perspective Cheer! + Motivates, praises and CHEERS for staff Whatever It Takes! + Passion for service and adds to the positive culture

REQUIREMENTS

Minimum 1-3 years Supervisory/Managerial experience Post-secondary degree or diploma in related field Proficient in Microsoft Office, Google applications Strong written and verbal communication Works with minimal direction and shows initiative Excellent leadership, people management and decision making skills Strong sales, customer experience and promotional skills Strong organizational and time management skills Able to manage competing priorities Critical thinking and problem-solving skills Budget management skills Ability to work daytime, evenings and weekends Ability to travel to Making Waves locations

QUALIFICATIONS

Aquatics experience is an asset, including such qualifications as: + LSS National Lifeguard
+ LSS Lifesaving Instructor OR Red Cross WSI
+ Standard First Aid with CPR-C
+ Additional aquatic qualifications considered an asset
Can be obtained on the job: + WHMIS
+ Certified Pool Operator's Certification
+ Ministry of Labour JHSC Certification (Part 1 and Part 2)
+ Respirator Fit Test Certification
+ Clear Vulnerable Sector Check

RESPONSIBILITIES

The specific duties and responsibilities for this position include but are not limited to the following:


Human Resources + Maintaining positive culture and staff cheer initiatives
+ Assist with the creation and management of staff schedules
+ Ongoing staff development and training
+ Meeting staff retention targets
+ Qualification tracking
+ Assist in staff performance management & annual reviews
Program Quality & Assurance + Ensuring quality and adherence to Making Waves Guidelines in all programs
+ Assist in creating JackRabbit Schedules
+ Review data, meet targets, and Resolve issues arising from the Family Satisfaction Surveys
+ Meeting client retention goals
+ Auditing lesson quality
Financial Reporting + Assist with achieving registration targets
Communications + Communicating with clients regularly to ensure satisfaction
+ Communicating with clients to address concerns
+ Sending communication to clients on an as-needed basis
+ Auditing customer service quality
Administrative + Assist with ordering merchandise, program, and office supplies
+ Process Payment Plans
+ Assist with facility transaction responsibilities
+ Assist with any and all administrative tasks required to operate the facility as assigned by the Facility Manager and/or General Manager of Operations
Additional + Adhering to policies, procedures, and governing regulations
+ Weekly/monthly meetings & reporting
+ Assist with Facility Maintenance oversight

WORKING SCHEDULE

Working schedules are determined on a sessional basis and require you to spend up to 25 hours a week in a program-related capacity. Specifics are to be outlined by the Aquatics Manager and will be agreed upon by the Assistant Manager

REPORTS TO

Aquatics Manager