Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Inforce Case Coordination, under the Distributor Relations & Learning organization, has a career opportunity for a dedicated Inforce Case Coordinator /Relationship Consultant.

This role will be responsible for support of our Asian Market distributors with two key accountabilities. Day-to-day support of their inforce block of insurance business and managing key relationships with our Distributors and their Operations teams ensuring they are set up for success. The incumbent will be providing training; responding to escalations; promoting digital solutions and be an ambassador of Manulife.

Manulife Canada Insurance is a leading provider of insurance solutions for Canadians and supports both new product sales and service, as well as legacy product service. Our strong focus on the distributor experience is reflected in our vision: to be an industry service leader by exceeding customer expectations and being a digital customer centric leader.

Responsibilities

Acknowledge, manage, and respond to Inforce Insurance inquiries on all product lines via dedicated e-mail ID\xe2\x80\x99s and toll-free number within established service standards. Create an outstanding service experience with the goal of prioritizing and handling their inquiry.

Effectively communicate and collaborate with internal teams to facilitate complex processes and case resolution across multiple areas, ensuring timely execution of all requests.

Identify process enhancements and raise concerns from distributors to ensure we focus on opportunities that make doing business easier and more valuable for our distributor

Managing key distributor relationships, ensuring they and their Operations teams are set up for success when doing business with Manulife.

Responsible for providing training, promoting digital solutions and being an ambassador of Manulife

Participation as a supporting member of the pre-sale and post-sale process for training of insurance tools and services

Deliver distributor training both virtually and face-to-face

Understand the distributors business model, their needs and objectives, by building a strong and mutually beneficial relationship

Provide support and information to the Learning & Development team for ongoing education needs

Contribute to the annual Manulife EDGE Conference

Ensure distributors are well informed of initiatives impacting how they do business with Manulife and why it matters

Actively engage distributors to better understand our service models and work to bring effective solutions to increase electronic processing and reduce not in good order business submissions

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

As a subject matter expert, you have several years\xe2\x80\x99 experience in the Canadian Insurance industry

Fluent in Cantonese and/or Mandarin with in-depth understanding of Asian culture

Experience presenting to both large and small groups

Solid insurance knowledge across all Insurance product lines, including legacy products is an asset

Ability to handle multiple demands and competing priorities

Proven ability to manage relationships, negotiate and influence change

Commitment to achieving high levels of service excellence and ability to work independently and/or within a team

Support, develop and maintain strong collaboration with all business units

Analytical and execution ability; able to go high and deep

Independent and creative thinking

Keeps current with company policies, procedures and priorities while acting as a subject matter expert to our internal and external partners

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Boundless opportunity: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife