Job Description

Employment Status: Regular Full-Time





? Pension ? Dental Insurance ? Disability Insurance ? Health Insurance ? Life Insurance


? Weekdays ? Weekends ? Days ? Mornings ? Afternoons ? Evenings ? Rotating

Arena and Facility Attendant

Competition Number:

17851

Primary Work Location:

Albert McCormick Community Centre ( AMCC)

Posting Status:

Internal / External Job Posting

Hourly Rate:

$30.99 (Class D) *

Number of Positions:

1

Employment Group:

CUPE 1542

Job Status:

Regular Full-Time

Posting Release Date:

June 23, 2025

Hours of Work:

40 hours / week

Posting Closing Date:

July 9, 2025

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.



Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.



For more information about the City of Waterloo's

Strategic Plan, Vision, Values & Guiding Principles,

please click here:

City of Waterloo 2023-2026 Strategic Plan

.

What we offer:

Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness; Dedication to the organization's commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey; Certification as a Living Wage Champion; Fulsome employer-paid benefits package (extended health and dental care), including paid sick days, long-term disability, life insurance and an Employee and Family Assistance Program; Defined Benefit Pension Plan (OMERS) eligibility for all employees; Paid vacation and personal days, and the opportunity to bank overtime; Substantial internal and external training and development opportunities; Opportunities to get involved and give back to the community; Employee-wide events, activities, site visits, BBQs, etc.; Complimentary Fit Pass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, So much more!

What you will do:

Reporting to the Operations Manager, Recreation, your primary responsibilities will include, but are not limited to, the following:


Provide excellent customer service, professional and effective communication with the public as a representative of the City and facility - daily interaction with facility users, able to resolve customer problems with positive solutions and outcomes Perform recreation venue operations services such as maintaining arena ice conditions, operate ice-resurfacer, complete ice maintenance and repairs, indoor turf grooming, gymnasium set ups, Class "A" pool functions, meeting room set ups Maintain facilities to ensure clean, safe and sanitary spaces for day-to-day operation by cleaning and disinfecting change rooms, dressing rooms, washrooms, window cleaning, seasonal winter maintenance and ice removal, and other operational tasks as assigned Perform other maintenance duties in the overall facility such as painting, replacing light bulbs, and making minor repairs Respond to on-site emergencies in accordance with policies and procedures (e.g. facility emergency response, medical emergencies, vandalism, incident and security reporting)

What you will bring:

Minimum Grade 12 diploma with a minimum of 2 years of related work experience in arena and recreation facilities operations, maintenance and associated equipment use; related work experience obtained within the last 5 years is required Successful completion of ORFA Safe Ice-Resurface Operator training within first 3 months of employment Must hold or be willing to obtain valid First Aid, AED certification Knowledge and understanding of safe work practices, standards, and legislation (Occupational Health and Safety Act, WHMIS) and able to use appropriate PPE Basic computer skills to operate ActiveNet, e-mail and Microsoft Office applications Physically able to perform all activities in this area of work in a safe manner (i.e. lifting, climbing and working above ground level on ladders, scaffolds, upright lifts, walking for extended periods of time etc.) Valid MTO 'G' class driver's licence in good standing with driver's abstract acceptable to the City (maximum of 3 demerit points; maximum of 2 convictions within the previous 36 months; no driving related criminal code convictions within the previous 36 months; and no ignition interlock restrictions) is required to perform the job. Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion Strong commitment to delivering quality customer service Ability to work respectfully and effectively in a team environment

What we will require:

A Police Criminal Record and Judicial Matters Check satisfactory to the City Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable Current Standard First Aid and AED certifications recognized by the Workplace Safety Insurance Board (WSIB) required or to be obtained at own expense within first month of employment

Rate of Pay

Shift premium applicable as per the Collective Agreement.

Shift Information



This position involves a rotating shift operation covering seven days per week based on program and operational requirements. Full time hours are 120 total work hours over a 21 day schedule period.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the traditional territory of the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization's commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.



Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email recruitment@waterloo.ca, quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.