Job Description

Area Parts & Service Manager (12 Month Contract/Acting)
Rank 5
Central Zone (Scarborough, ON)
Deadline: Please apply by October 2, 2024.
Toyota Canada Inc. (TCI) currently has an exciting opportunity for an Area Parts & Service Manager to join our Central regional office. This is a 12-month contract/acting opportunity reporting to the Manager of Parts & Service. The successful candidate will communicate and process information and policies between TCI and various dealers and suppliers.
What Well Bring:
Company & Culture
A hybrid work environment
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career
A focus on respect for people and continuous improvement
Summer Hours - condensed work week during the summer
Benefits
Competitive compensation package
Extended health care and dental benefits effective immediately
Associate vehicle discount program
Paid holiday shutdown and competitive paid time off benefits
What Youll be Doing:
Dealership Fixed Operations Development
Based on needs and priority - analyze, plan and assist Dealer management staff in Parts and Service business matters including operational analysis, staffing, and staff capability
Follow up to ensure that dealers have implemented and maintain key programs, including but not limited to Toyota Service Management (TSM), and Total Quality Management (TQM)
Liaise between the Parts Distribution Centre (PDC) and the dealerships on policy issues that require clarification
Dealership Parts & Accessories Sale
Monitor objectives and achievement of service and accessory parts sales
Develop dealer processes for building parts sales within the service department
Assist dealers in developing marketing plans to increase accessory visibility across the dealership
Help design pay plan, processes, and training to maximize accessory sales
Marketing
Assist, where necessary, to ensure the Dealers develop and maintain an effective after-sales marketing strategy which is complementary to National and Zone marketing initiatives
Other activities include but are not limited to:
U.I.O. analysis to determine market potential and related sales and retention targets
Effective use of marketing and merchandising programs
Use of event marketing such as service clinics and second delivery nights
Ensure adequate customer follow-up and retention systems are in place and properly utilized
Promotion of vehicle customization and accessory sales (ADM)
Warranty and ECP
Monitor dealer receivables to ensure that claim administration is current
Administer warranty labour rate applications to ensure the warranty and Extra Care Protection (ECP) reimbursement rates are current
Enlist the assistance of and support the Field Warranty consultant to address claim administration problems and training needs
Encourage the sale of ECP as a customer satisfaction and retention Tool.
Customer Satisfaction & Dealer Image
Identify Customer Satisfaction issues which are a result of Dealer Process, policies facility and staffing. Enlist the assistance of and supports the Field Customer Relations Consultant in addressing these issues
During regular dealer contacts, monitor housekeeping activities and the use of corporate image materials. Ensure after sales facilities and personnel portray a professional image as identified by the Dealer Image and Operating Standards
Technical Support
Ensure that the dealerships attend technical training, and that the dealership meets the TECSMART training standard
Maintain TCI/dealership training records
Encourage the regular submission of technical reports (Dealer product reports)
Enlist the assistance of and supports the Field Technical consultant to ensure that the dealer service equipment meets the TCI standards and overall dealer technical capability meets TCI standards
What Youll Bring:
University/College degree/diploma in business or an automotive related discipline
6 years experience in retail automotive service operations
3 years experience at a managerial level is considered an asset
Related experience at the automotive wholesale level is considered an asset
Leadership, relationship-building and negotiation abilities
Self-starter with excellent organizational and time management abilities.
Proven analytical and problem-solving skills
Strong presentation skills including the ability to influence large groups of people
Excellent oral and written communication skills
Proficiency with Microsoft Office Applications, specifically Excel
Proven ability to initiate & improve work processes to increase efficiencies
Ability to work extended hours and travel
Must hold a valid G drivers license
About Us
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart?
A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.
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