Job Description

Area Parts & Service Manager (12 Month Contract/Acting)Rank 5Central Zone (Scarborough, ON)Deadline: Please apply by October 2, 2024.Toyota Canada Inc. (TCI) currently has an exciting opportunity for an Area Parts & Service Manager to join our Central regional office. This is a 12-month contract/acting opportunity reporting to the Manager of Parts & Service. The successful candidate will communicate and process information and policies between TCI and various dealers and suppliers.What We\xe2\x80\x99ll Bring:Company & CultureA hybrid work environmentA work environment built on teamwork, flexibility and respectProfessional growth and development programs to help advance your careerA focus on respect for people and continuous improvementSummer Hours \xe2\x80\x93 condensed work week during the summerBenefitsCompetitive compensation packageExtended health care and dental benefits effective immediatelyAssociate vehicle discount programPaid holiday shutdown and competitive paid time off benefitsWhat You\xe2\x80\x99ll be Doing:Dealership Fixed Operations DevelopmentBased on needs and priority \xe2\x80\x93 analyze, plan and assist Dealer management staff in Parts and Service business matters including operational analysis, staffing, and staff capabilityFollow up to ensure that dealers have implemented and maintain key programs, including but not limited to Toyota Service Management (TSM), and Total Quality Management (TQM)Liaise between the Parts Distribution Centre (PDC) and the dealerships on policy issues that require clarificationDealership Parts & Accessories SaleMonitor objectives and achievement of service and accessory parts salesDevelop dealer processes for building parts sales within the service departmentAssist dealers in developing marketing plans to increase accessory visibility across the dealershipHelp design pay plan, processes, and training to maximize accessory salesMarketingAssist, where necessary, to ensure the Dealers develop and maintain an effective after-sales marketing strategy which is complementary to National and Zone marketing initiativesOther activities include but are not limited to:U.I.O. analysis to determine market potential and related sales and retention targetsEffective use of marketing and merchandising programsUse of event marketing such as service clinics and second delivery nightsEnsure adequate customer follow-up and retention systems are in place and properly utilizedPromotion of vehicle customization and accessory sales (ADM)Warranty and ECPMonitor dealer receivables to ensure that claim administration is currentAdminister warranty labour rate applications to ensure the warranty and Extra Care Protection (ECP) reimbursement rates are currentEnlist the assistance of and support the Field Warranty consultant to address claim administration problems and training needsEncourage the sale of ECP as a customer satisfaction and retention Tool.Customer Satisfaction & Dealer ImageIdentify Customer Satisfaction issues which are a result of Dealer Process, policies facility and staffing. Enlist the assistance of and supports the Field Customer Relations Consultant in addressing these issuesDuring regular dealer contacts, monitor housekeeping activities and the use of corporate image materials. Ensure after sales facilities and personnel portray a professional image as identified by the Dealer Image and Operating StandardsTechnical SupportEnsure that the dealerships attend technical training, and that the dealership meets the TECSMART training standardMaintain TCI/dealership training recordsEncourage the regular submission of technical reports (Dealer product reports)Enlist the assistance of and supports the Field Technical consultant to ensure that the dealer service equipment meets the TCI standards and overall dealer technical capability meets TCI standardsWhat You\xe2\x80\x99ll Bring:University/College degree/diploma in business or an automotive related discipline6 years\xe2\x80\x99 experience in retail automotive service operations3 years\xe2\x80\x99 experience at a managerial level is considered an assetRelated experience at the automotive wholesale level is considered an assetLeadership, relationship-building and negotiation abilitiesSelf-starter with excellent organizational and time management abilities.Proven analytical and problem-solving skillsStrong presentation skills including the ability to influence large groups of peopleExcellent oral and written communication skillsProficiency with Microsoft Office Applications, specifically ExcelProven ability to initiate & improve work processes to increase efficienciesAbility to work extended hours and travelMust hold a valid G driver\xe2\x80\x99s licenseAbout UsToyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada\'s head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI\'s Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.What Sets Us Apart?A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.What You Should Know:Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.#LI-SK1#LI-Hybrid

Toyota