Job Description

Brand – Dealermine CRM Location – REMOTE Atlantic Canada (Newfoundland & Labrador, New Brunswick, Nova Scotia and Prince Edward Island) Reports to – BDC Team Manager, Dealermine CRM
Dealermine CRM, a Quorum brand, is currently looking for Bilingual Appointment Coordinators to join our growing contact center team.
THE OPPORTUNITY The Appointment Coordinator is the primary point of contact between the Dealership and their customers. Working from our contact center or remotely, and with the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. The goal is always to build and maintain positive relationships between both parties. ROLE RESPONSIBILITIES Role responsibilities are primarily phone-based and include, but are not limited to, the following:

• Receive and respond to inbound calls from customers who want to schedule service with their dealership.
• Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit.
• Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions.
• Meet all internal metrics/KPIs
• Excellent time management and prioritization skills allowing you to manage several applicants while anticipating shifts in priorities
• Schedule Management
• Attention to detail and maintaining accurate customer information
• Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email

ADDITIONAL DETAILS

• Our Contact Center (Business Development Center) has hours of operation between 7:00am and 11:00pm AST Monday to Friday and 8:00am to 9:00pm AST on Saturdays. The center is closed on Sundays and runs limited operations during Canadian & US holidays. Applicants are asked to be flexible to work within these hours of operation. Hours are subject to change with notice.

WHAT WE OFFER

• An opportunity to be a part of a great team that is committed to providing stellar service to our customers
• A welcoming and supportive atmosphere
• A full-time or part-time schedule; in office or remote
• $17/hour (wage + Bilingual incentive pay) + up to $250/month OTE bonus
• Incentive pay opportunities based on performance outcomes. Earn up to $250 a month in OTE bonuses!
• Strong benefits offerings beginning after 3 months of employment, Premium paid by employer!
• A flexible dress code to meet your preference.
• Access to our employee assistance program.
• Available on-site, free parking.
• Opportunity for advancement & mentorship
• Fast paced atmosphere
• Encouraging team environment that encourages collaboration and communication

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bilingual in English/French
• High school diploma (or equivalent)
• Previous customer service experience is required
• Previous contact center experience (inbound and outbound) is an asset
• Ability to communicate clearly and concisely both verbally and in writing
• Ability to multi-task and navigate multiple computer applications simultaneously
• Working knowledge of the Microsoft Office Suite of applications
• Successful candidate will be detail-oriented, professional, reliable, positive, and dedicated

ABOUT QUORUM Quorum Information Technologies Inc. offers integrated, innovative, and robust Software Technology Solutions and Services to Traditional and Electric Vehicle Dealerships and Original Equipment Manufacturers (OEM) across North America. Implemented on their own, Quorum’s solutions and services allow dealership customers to drive greater results at less cost than using the competition. When integrated with other Quorum solutions the Quorum product suite delivers escalating synergy and expanding value to its dealership customers. Quorum’s Family of Brands DealerMine CRM, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership. Autovance, Autovance is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize their efficiency and CSI through our F&I menu solution. XSelleratorTM, a Dealership Management System (DMS) that automates, integrates, and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.
Quorum Information Technologies Inc. is traded on the Toronto Venture Exchange (TSX-V) under the symbol QIS. For additional information please go to www.QuorumInfoTech.com. Quorum is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Quorum offers competitive salary and benefits packages and an incredible work environment. This is a full-time position with an excellent compensation plan. With distributed office locations in Canada, Quorum offers our employees the ability to work remotely from home, in office, or hybrid. To apply for this position please visit Quorum’s Career Site.
**Only those candidates that meet our requirements for this position will be contacted**
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