Job Description

Penticton Toyota is looking for a

dynamic, results-driven individual

to join our

Business Development Center

as a

Service Appointment Coordinator

. This is a key role within our dealership, responsible for driving efficiency in our busy service department while delivering an exceptional guest experience.



Why This Role Matters:



Our Business Development and Retention team is focused on

customer satisfaction, retention, and maximizing service department performance

. As a Service Appointment Coordinator, you'll be at the heart of this mission--ensuring our technician time is fully utilized and our customers are receiving the highest level of service.

Key Responsibilities:

Efficiently book service appointments, ensuring time slots align with technician availability to optimize shop productivity. Coordinate customer care tasks, including: Arranging loaner vehicles Updating and maintaining accurate customer profiles Facilitate smooth communication between departments (Service, Parts, Sales) to streamline the customer journey. Proactively sell recommended services based on the manufacturer's maintenance schedule and previous service history. Perform outbound calls to bring in business and maintain customer contact, including: Service reminders First service visits Recalls and outstanding warranty items Prepaid maintenance follow-ups Support marketing and promotional initiatives as directed by management.

What We're Looking For:

Exceptional communication and interpersonal skills Strong organizational ability and attention to detail A customer-first mindset with a focus on delivering results Previous automotive experience is

not required

--we provide training for the right person with the right attitude.

Compensation:

Competitive hourly wage

plus bonus incentives

for sold shop time

If you're motivated, team-oriented, and ready to contribute to a fast-paced, customer-focused environment,

we'd love to hear from you

!

Apply today and start your journey with Penticton Toyota.

Job Type: Full-time



Benefits:


Company events Dental care Disability insurance Extended health care Life insurance On-site parking Store discount

Education:


Secondary School (preferred)

Experience:


Business development: 1 year (preferred)

Work Location: In person