Appointment Coordinator
Ajax, ON, Canada
Job Description
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POSITION SUMMARY The Incumbent is responsible for providing exceptional customer service by utilizing skills to set appointments with customers either through telephone, in-person or by e-mail. The appointment coordinator would ensure they confirm appointments and follow up/reschedule missed appointments. This position is responsible for answering customer enquiries, discussing pricing and availability. POSITION DUTIES AND RESPONSIBILITIES
- Basic client services \xe2\x80\x93 answering product questions, discussing pricing & availability.
- Attending to all incoming service inquiries from customers promptly and professionally.
- Navigate through multiple computer applications, answer questions in an appropriate and standardized manner. Ensuring they are solutions focused and provide a personal touch in all customer contacts.
- Make outbound and customer satisfaction calls to ensure that customers are happy with the service they received at the dealership.
- Gather accurate customer information to log and create a database for continual follow up and customer retention.
- Respond quickly to customer emails and internet leads through online scheduling.
- Schedule service appointments and reschedule missed appointments.
- Work with all departments in the dealership, charts and monitors daily activities.
- Capable of projecting a positive image with every communication.
- May be required to assist with reception duties as required
- Perform other administrative duties, as assigned.
- Physical Demands: The position exposes the Appointment Coordinator to physical hazards from sitting for long periods at a desk and computer and can involve evening and weekend work hours. Mental Demands: While performing the duties of this position, the employee will be regularly required to use written and oral communication skills; strong organizational skills with exceptional attention to detail and follow-up; friendly phone skills demonstrates a solid work ethic and exhibits professional behaviours at all times. This position deals with a customer base that may be experiencing frustration and may be exposed to emotional responses and difficult clients.
CERTIFICATIONS This position requires the incumbent to have a minimum of High School Diploma or GED.
- Prior customer service experience in the automotive Industry or call centre experience preferred but not necessary.
- Solid knowledge of computer programs and internet-based applications.
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Job Detail
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Job IdJD2132248
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAjax, ON, Canada
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EducationNot mentioned