Job Description

Citi's Institutional Clients Group (ICG) comprises of diverse, talented professionals located globally. Citi's Banking, Capital Markets and Advisory (BCMA) is one of four divisions within ICG that provides comprehensive relationship coverage along with a full suite of products and services.

Our mission as a business focused technology organization is to provide best-in-class products and services to our global clients. BCMA technology is focused on building a cross-functional team of talented individuals and creating a unique platform to deliver products that will disrupt the industry through technical innovation and creativity.

BCMA Technology is looking for an experienced Application Support Analyst - Senior.

We are looking for an avid technologist who -

• applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
• deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
• typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.
• with a developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.
• can be moderate but direct impact through close contact with the businesses\' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Here is what you bring -

• You have 10-12 years of experience developing & supporting Enterprise Applications
• You have a good OOP foundation with expertise in Angular 2+, Core Java, Java Spring Boot ,RESTful APIs, Micro Services
• You have experience in databases like Oracle, MS SQL, Mongo DB
• You have experience in configuring, debugging or supporting business applications
• You possess advanced execution capabilities and ability to adjust quickly to changes, especially in prioritization
• You have excellent writing and communication skills, with a knack for taking technical language and making it understandable
• You have a passion for solving tough problems and proposing elegant solutions.
• You must well under pressure and changing priorities
• You are an avid learner with an ability to learn and adapt so that you can help teach others and encourage idea exchange and information percolation

On a typical day here is what you could do -

• You will provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• You will act as a liaison between users/traders, interfacing internal technology groups and vendors and as an advisor or coach to new or junior analysts.
• You will participate in application releases, from development, testing and deployment into production. Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• You will maintain application systems that have completed the development stage and are running in the daily operations of the firm.
• You will manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• You will assist in appropriately assessing risks when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal

Education:

• Bachelors/University degree or equivalent experience

Why choose Citi:

• Over 200 years in business with a great team of creative, visionary and entrepreneurial thinkers.
• Tremendous opportunities to advance, open to everyone across all levels. Learn and grow simultaneously!
• We offer a unique journey of personal and professional development, accomplishment and satisfaction.
• We value intelligence and a global mindset. There is a strong culture of empowerment here - we embrace diversity.
• We do our best to be flexible and may differ depending on the business or area.
• Citi India supports would be and returning mothers with various child care benefits.
• Citi offers a robust training program. We continually reevaluate our training model to ensure that we are always offering the most relevant and best in class training.
• At Citi, we value internal mobility. We want you to build a long-term career with us, so you can expect opportunities to move around the organization.

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.



Job Family Group: Technology



Job Family: Applications Support



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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