Job Description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

We are seeking an core account Environment and Application Support Lead, who will drive Environment/Platform Stability, support Quality Teams and TTS Partners.
Lead will be responsible for Batch Management, End of version Software\'s and toolsets Upgrades, Automate Manual Tasks and Platform Build Project Management .
Responsibilities also include -
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Start of day checks, continuous monitoring, and regional handover.
Provide the organization the technology infrastructure to effectively support its strategic goals..
Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs.
Act as escalation point for TTS Client base to address issues relating to Core Account Non Production Environments and Applications
Ensure Daily core account Batches are stable and Meet SLA .
Lead and coach the team structuring appropriate training and development and eliminating road blocks to team performance
Leads technical engagement with audit, regulators, clients, and third parties when required
Provides technical interface between development and operations teams
Supports program planning, engineering work breakdown structure, task estimation and scheduling
Accountable for Environment stability , quality, performance, reliability, serviceability,
Demonstrated high expertise in the domain or a related engineering discipline
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Ensures that storage and archiving procedures are in place and functioning correctly
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Candidates with proven experience managing a technology function within a Banking/Financial environment with prior ability to lead multiple IT projects using formal project methodologies. Knowledge of Core Account Batches , Interfaces, DevOps.

In addition, qualified candidates should meet the following requirements:

5-8 years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Ability to ensure quality, reliability, and timeliness of work products and systems.
Knowledge of operating platforms/software specific to banking including Unix/Linux Eco System.
Experience in application support and banking domain specifically in Flexcube, Kafka, EMS, Fuse , Talend administration
Excellent verbal and written communication skills and be able to produce clear, concise documents for the Non production support team and the wider team
Talent Management responsibility for function aligned global teams.
Experience on managing multiple Releases/Projects implementations/production rollouts.
Product Management - design, development, testing and integration/transition/transformation
Experience working across multiple lines of business in a corporate function
Experience in trouble shooting and setting up new configuration in NDM , MQ , FTP, Kafka, SFTP file transmission
Good Understanding in JIRA , Services Now and Confluence
Good Understanding ITRS Monitoring , Kibana and Splunk Tool Sets
Good conceptual Knowledge on Oracle Database , restores , Backups and Performance tunning
Good experience in Autosys, developing and deploying Autosys JILs, Managing batches scheduled in Autosys

Education:

Bachelor\xe2\x80\x99s/University degree or equivalent experience

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.



Job Family Group: Technology



Job Family: Applications Support



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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