Job Description

Requisition ID: 331151

Position Number: 20036131

Posting End Date: February 16, 2023

City: Winnipeg

Site: Shared Health

Work Location: 300 Carlton

Department / Unit: Digital Health - Business Services

Job Stream: Non-Clinical

Union: SH Exempt-OT

Anticipated Start Date: ASAP

FTE: 1.00

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.

We have an application support technician (AST) position available. AST positions may be assigned across Digital Health. However, we are currently seeking applicants in Clinical Digital Solutions which supports the introduction, use, optimization, integration and sustainment of effective clinical informatics and digital health processes, systems, services, and technologies. Reporting to a supervisor, the AST will:

• Maintain secure access to assigned applications
• Provide second level (Tier 2) application support for assigned technologies
• Maintain procedure guides and forms

Experience

• 2 years of experience working in an office environment providing customer service support in-person and by telephone with advanced use of office productivity tools (such as the Microsoft Office Suite and Adobe Acrobat Pro) including maintenance of spreadsheet and database content to respond to changing priorities, meet tight deadlines and high customer expectations
• Experience providing support for clinical application(s), providing application accounts, using SQL commands and formal call tracking/work order management software (such as Remedy), testing, training, and maintaining documentation for software applications, and working in health informatics are assets

Education (Degree/Diploma/Certificate)

• Post-secondary diploma in a computer science, information technology or health informatics related program from an accredited postsecondary educational institution
• Successful completion of a recognized customer service course is an asset
• Working knowledge of and practical experience applying Manitoba\'s Personal Health Information Act (PHIA) is preferred

An equivalent combination of relevant training and experience may be considered.

Certification/Licensure/Registration

• Not applicable

Qualifications and Skills

• Demonstrated staff level leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg
• Interruptions to respond to questions are common dedicated and focused time for planning and concentration can be scheduled
• Occasional travel throughout the province requiring a valid Manitoba driver\'s license and use of a personal motor vehicle

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Winnipeg Regional Health Authority