Job Description

Application Support Engineer II (JG Loyalty Platform)



About NRT

At NRT, we build more than solutions:

we build up each other.



NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry.



Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.



We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together.



Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it's an opportunity to grow and discover.



To learn more about who we are and what we do, visit our website at www.nrttech.com.



The Joingo loyalty platform is a comprehensive suite of tools and services designed to build and support mobile applications (iOS, Android, and Web) for casinos. These applications serve marketing and operational functions but explicitly do not include direct gaming functionality. Joingo-powered apps currently generate approximately billion page views annually. The bespoke nature of our apps is a key factor in attracting and retaining our clients. As a result, the challenges we address involve both large-scale performance and fine-grained detail.



Reporting to Quality Assurance Manager, the Application Support Engineer II is responsible for handling advanced technical support issues that require in-depth knowledge of systems and software. In this role, you will collaborate closely with both the engineering team and our customer-facing Mobile Solutions Partners to troubleshoot and resolve complex technical problems.



Core Competencies



Initiative Achievement/Results Oriented Teamwork Customer Service Flexibility/Adaptability Detail Oriented Problem Solving Building Relationships

Responsibilities



Work with the Joingo system and be responsible for the issue triage processes. Proactively monitor the Joingo ecosystem using our extensive instrumentation tools Support the Mobile Solutions Partners (our customer-facing team) by triaging issues - resolving them when possible or escalating to the appropriate engineering team. Contribute ideas and suggestions for improvement, collaborate across teams and participate in our culture of "aggressive listening." Work with engineering teams to continuously improve our set of tools for diagnosing and resolving issues. Other duties assigned by the Quality Assurance Manager.

Minimum Qualifications

Bachelor of Science in Computer Science/Engineering or related field, and/or 2+ years of experience in software development. 2+ years experience with Linux. Knowledge of mobile/web application development technologies, platforms, and tools. Willingness to learn new computer systems and software applications. Willingness to learn iOS, Android, and web app development methods. Willingness to learn how to identify issues in a mobile/web app environment. Strong communication skills with the ability to articulate technical concepts, facilitate discussions, and build relationships with internal and external stakeholders. Excellent organizational, problem-solving, with a detail-oriented approach to identifying problems and providing resolutions.

Preferred qualifications

Experience in customer support role. Experience with MySQL or another RDS. Experience with AWS. Experience with Go programming language. Familiar with Git and CI/CD tools such as Jenkins.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.



NRT is an equal opportunity employer. It is NRT's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job.



NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.