Job Description

Company Description
ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly. For more information, visit www.isaacinstruments.com.


Are you a rigorous person with a passion for software testing and R&D processes? Are you looking for a collaborative team? We are looking for someone like you to join the Quality Assurance group in our Research and Development team. Your main responsibilities will be to assist the technical support team in analyzing and managing complex client requests. As an Application Support Developer - level 3, you will also be involved in implementing and applying testing methods to ensure compliance with established quality standards and in analyzing various change requests. Your programming experience will allow you to analyze code and evaluate possible solutions in collaboration with the development team. Types of applications:

• SAAS application
• Data analysis application
• Real-time communication application with on-board truck recorders for vehicle tracking
• Distributed client/server application for managing vehicle fleets
• SOA type application using the .NET platform

Responsibilities Analyst / Level 3 Support / Maintenance:

• Support the technical support team, as a level 3 resource person, on managing incidents to enhance resolution
• Investigate incidents by performing functional and code analysis to provide solutions to the various development teams (mobile, web, back-end)
• Work closely with the quality assurance team to review and improve test cases
• Analyze the use of applications in order to make recommendations for improvement and innovation
• Validate the corrections made.

Qualifications

• Bachelor's degree in computer science or software engineering or other relevant experience
• 1 to 3 years of experience in support in a software development or high-tech company or any other relevant experience
• Good knowledge of programming (e.g. C#, Angular or other programming language)
• Knowledge of SQL Server
• Good knowledge of the Windows environment
• Excellent analytical and problem solving skills
• Ability to work in a team
• Good communicator
• Oral and written communication skills in French and English
• Good organizational skills
• Attention to detail

Assets

• Experience with Azure DevOps
• Good knowledge of scripting tools (e.g. Windows PowerShell)
• Knowledge of the .NET platform and C# language
• Knowledge of agile methodology

Additional Information
Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

• varied career opportunities
• a stimulating work environment focused on innovation
• enthusiastic and collaborative teams
• competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc
• various social activities and free snacks every day