Job Description

The aim of the Global Business Service Unit (GBSU) Canada is to deliver day-to-day services to investment and corporate banking units and their clients, helping them accelerate their transformation.

GBSU sets itself apart through the speed of its agile transformation, the promotion of a strong technology and data-driven culture, the streamlining of decision-making processes, and the adoption of an industrialized approach leveraging both transversal teams and those aligned with specific business units.



This is a central and dynamic position, in which you will provide technical and functional support for applications used by trading and risk analysis teams based in New York.

Excellent communication and interpersonal skills, along with a solid understanding of ITIL best practices, are essential, as you will be responsible for supporting and maintaining critical applications.



Technical Stack

UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS

Your future duties and responsibilities

What will be your day-to-day?

You'll be part of an IT feature team (Dev and Support) in front of a trading desk. You will work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production. When you open your laptop, you'll do a morning check to make sure Production is stable before the financial markets open. During the day you will maintain the user's ticket backlog using Unity. You can also be contacted directly by users for live production incidents where you will need to use your problem-solving skills to troubleshoot the applications. Be ready to learn the key Production Support practices and gain financial expertise from experienced professionals. You will perform the evening check to ensure the Production is stable before Asian markets open. In addition to your day-to-day, you will get the opportunity to step up and take your technology expertise to the next level by dedicating some time to automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc.

Required qualifications to be successful in this role

Profile

Skills and Qualifications:

We've learned that when our support team understands the technology our products are built with, we provide better support. That's why we require our team members to demonstrate a basic level of coding ability. To qualify for the role, you must be able to write an SQL query and pass a basic coding game in whatever technology you are familiar with.



In addition, it is a plus if you have:

Minimum of 5 years of experience working as an application support analyst. Bachelor's degree in computer science, engineering, or equivalent job experience. Track record of delivering continual improvements & automations.



Languages: English, French

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.



Additional information:

Due to US Federal Securities law applying to this position, candidates who will apply for this position will be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ("FINRA").



#LI-BZ1

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.



To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.



Come join our team--one of the largest IT and business consulting services firms in the world.