Job Description

Founded in 1960, Liftow is North America's largest Toyota forklift dealership. As Toyota is the world's leading forklift brand, our mission at Liftow is to provide exceptional material handling equipment, products, training, and customer service to our clients. With a deep commitment to our core values, Liftow proudly operates full-service branches across Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland and Labrador, and Prince Edward Island.

Liftow Offers

Competitive salary 100% remote Monday to Friday, daytime hours Advancement opportunities Extensive hands-on Training program

Position Summary



Join Liftow as an Application Specialist and play a key role in shaping how our teams use corporate applications every day. You'll be hands on with development projects, documenting processes, and gathering user feedback to improve efficiency across the organization. From delivering engaging training sessions to providing frontline support and troubleshooting, you'll ensure employees are confident and equipped to use tools like Dysel Mobile App, ELC, TrinDocs, and the TMHU Portal.



This role is perfect for proactive, detail oriented professionals with strong communication skills who thrive in a fast paced environment and want to make a real impact on how technology drives business success.



Specific Accountabilities

Application Development

Will be involved in all application development projects to ensure an understanding of business decisions for applications. Will assist in documenting corporate processes and procedures across all departments. Will use this material in training to ensure company standards are being met across the organization. Will collect user feedback during employee training and support on potential changes to applications and/or processes. These changes will be evaluated by the appropriate internal staff/managers before being approved. Through this process further employee training may be required on the changes.

Applications include but are not limited to:

EveryWare Service ELC TrinDocs TMHU Portal and related applications

Application Training

Coordinates and conducts in-house employee training for applications used for daily business transactions. Training will be conducted in a variety of methods including in-person, over the phone, online, e-mail, or via pre-made training material. Will work with departmental subject matter experts to assist with training.

Different types of training will include:

New Employee Training New Application Training for Existing Employees Revised Application Procedures for Existing Employees Refresher Application Training for Existing Employees

Application Support

Available as a first line of support for application usage related questions. Will provide phone, e-mail, and in-person support to all employees. Will work closely with IT support personnel to trouble-shoot application related issues. Will consult departmental subject matter experts where applicable to assist with problems. Will consult and work with outside application vendors on issues outside of Liftow's internal support scope.

Qualifications

Education & Work Experience

Completion of college diploma or equivalent education proficiency and/or 3 years' experience in a training/teaching role.



Competencies and Skills



Effective interpersonal skills with the ability to communicate clearly and effectively in verbal and written form. Proactive; goal-oriented Excellent organizational skills; detail-oriented Able to adapt to changing priorities, handle multiple projects, set schedules, and meet deadlines in a fast-paced environment. Competent general computer skills Bilingual (French & English)

Working Conditions

The Application Specialist will work out of an office environment, where a computer will be used for sustained periods. High levels of visual effort and regular levels of manual dexterity and concentration are required



Liftow is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.