Job Description

Why you'll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada's largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.



We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

Reporting to the Manager, Transport Systems, Information Technology, the individual in this position will reside at one of our main hubs within Mississauga and will play a key role in supporting Canada Cartage's applications and technology. The portfolio encompasses all application systems that support the various transportation businesses. The applications are a mix of 3rd party systems with some customizations and internally built applications.



The individual will administer the portfolio of transportation applications and support day-to-day issues in a timely manner. This is a key role in ensuring the ongoing smooth operation of the business and becomes the natural go-to person for both resources within the technical team and the business community. They will act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals.

Location: Hybrid - 6767 Davand Drive, Mississauga

Schedule: Mon-Fri, 40 hours

Weekend and afterhours support is required based on production issues and project timelines Flexibility to travel between multiple facilities within Canada for project rollouts

What you will do

Application Support

Utilize our Ticketing System to Log, prioritize, troubleshoot, route and monitor all support incidents or questions relating to the applications supported. Adhere to our SLA on issue/resolution turnaround.

Assist other internal teams such as the Service Desk, Infrastructure Team or EDI Team with troubleshooting and technical support of related issues.

Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.

Manage the upkeep of the application. Work with the Infrastructure, IT Security, DBAs and vendors to ensure that the applications and environments are updated routinely and functioning at an acceptable performance level.

Continually drive improvements within the support processes by identifying opportunities for automation or simplifying processes.

On-Site Support/Travel

Some travel required on a per project basis to CCS facilities within Canada

On-site support and training presence when required at Transport Terminals

Coordination of IT deliverables for small to large sized projects

Define scope, deliverables, success criteria and work breakdown structure for projects with management and stakeholders.

Elicit and document requirements for system and process changes through interviews, discussions and review of systems or documentation.

Use analytical skills and knowledge of systems and processes to critically evaluate information gathered from multiple sources (as sampled above), reconcile conflicts, identify gaps, perform root cause analysis, suggest improvements and arrive at value driven solutions.

Proactively develop, direct and monitor the progress on a project by managing the plan, tasks and resources.

Manage changes to scope associated with the project in a timely and suitable manner. Group changes into releases and manage expectations of stakeholders.

Subject Matter Expertise & Analysis

Be a subject matter expert for the applications. Progressively understand the current functionality, keep up with future enhancements on the product roadmap, and assess capabilities in competing applications within the same domain.

Review incoming IT Work Requests to understand the need, translate the business needs into technical requirements, and provide feedback into the project's Solution/Design phases.

Configure the applications based on the project's design

Lead and participate in testing activities within the supported applications by preparing test plans and test cases, managing or executing the tests, capturing results and ensuring defects are triaged and resolved.

Support process mapping and SOP building for business processes undertaken using the application set.

Prepare training documentation/SOPs and train both users and other trainers on system use.

Mentor L1 staff or Super Users within the Business departments on activities they support in the systems.

Relationships & Communication

Use effective communication and listening skills with internal customers, external customers, vendors, and team members within the IT department while troubleshooting system issues.

Be flexible and astute in tailoring communication to different audiences. Example: Technical/vendor vs every day users and customers

Build and maintain strong relationships with key day-to-day users of the system such that you can reinforce proper use of the system and become a change agent during project rollouts.

Form relationships with the leadership of business units as appropriate to promote further understanding and appreciation of the systems in place.

Manage the relationship with the Application vendors. This will involve routine touchpoints to ensure open issues are being addressed promptly and escalated for further attention as required

What You'll Bring

Must haves:

Sound Analytical skills developed over 5+ years working in the capacity of an Application Support Analyst, Business Analyst or related roles.

Experience working within the Supply Chain along with a good understanding of the business lifecycle managed within the Applications supporting it.

Proficient within Transportation Management Systems integrated with various related technologies.

Excellent communication skills (written, verbal, listening and presentation).

Keen self-starter who is interested to learn new technologies and enjoys leading change.

Ability to work with minimal supervision and with a cross-functional team to achieve organizations goals.

Ability to support multiple initiatives concurrently, balancing support and projects, and recognizes the importance of prioritization.

Understanding of the role of Application Programming Interface (API), Electronic Data Interchange (EDI) and integrations within Warehousing.

Technically competent with MS Office suite of products (Word, Excel, PowerPoint, Visio and Project).

Completion of a post-secondary degree in an analytical specialization (Engineering, Sciences or Business with IT concentration preferred) or equivalent practical experience.

Nice to haves:

Lean Six Sigma or process improvement training

Logistics/Transport industry certifications

Experience using Wrike, ManageEngine or other work management tools

IT industry certifications

Competence using SQL to query databases

Experience with release management and scrums

Experience working with Business Intelligence tools such as PowerBI

Why people love working for Canada Cartage

Cohesive team and a positive, hard-working atmosphere.


Meaningful opportunities for career growth.

Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

We give back to the communities in which we operate by volunteering and donating to local charities.

We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

Canada Cartage has been recognized on the Forbes list of Canada's Best Employers for six straight years in a row.


Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada's Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage's reputation as an employer of high quality.


We've been acknowledged by Forbes 2023, as one of Canada's Best Employers for Diversity

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.





We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.



Before you start with us, we will conduct a criminal record check, verify your education, and check your references.



Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

The Impact You Will Have

Reporting to the Manager, Transport Systems, Information Technology, the individual in this position



will reside at one of our main hubs within Mississauga and will play a key role in supporting Canada



Cartage's applications and technology. The portfolio encompasses all application systems that support



the various transportation businesses. The applications are a mix of 3rd party systems with some



customizations and internally built applications.





The individual will administer the portfolio of transportation applications and support day-to-day issues



in a timely manner. This is a key role in ensuring the ongoing smooth operation of the business and



becomes the natural go-to person for both resources within the technical team and the business



community. They will act as a Subject Matter Expert for internal initiatives relating to these applications



and participate in projects involving the terminals.

Location: Hybrid - 6767 Davand Drive, Mississauga, ON

Schedule: Monday to Friday

Weekend and afterhours support is required based on production issues and project timelines Flexibility to travel between multiple facilities within Canada for project rollouts

What You Will Do

Provide Tier 2/3 Application Support by logging, prioritizing, and troubleshooting incidents via the ticketing system, collaborating with internal teams, and performing root cause analysis to ensure timely resolution and continuous improvement. Oversee Application Health & Maintenance, coordinating with Infrastructure, Security, and vendor teams to ensure system updates, optimal performance, and compliance with IT standards. Contribute to Project Delivery by defining scope, gathering requirements, analyzing processes, managing project timelines, and adapting to changes in deliverables or priorities. Act as a Subject Matter Expert (SME) on supported applications, staying current on product roadmaps, configuring systems, and leading system testing, training, and SOP development. Support Business Process Optimization through process mapping, documentation, system configuration, and mentoring super users and L1 staff to ensure consistent application usage. Travel as Needed to provide on-site support and user training at terminal locations across Canada during key project phases or go-lives. Build and Maintain Relationships with business users, leadership, and vendors, communicating effectively across audiences and acting as a key liaison to drive adoption and resolve issues.

What You Will Bring

5+ years of experience in Application Support, Business Analysis, or similar roles with strong analytical and problem-solving skills. Background in Supply Chain operations with a solid understanding of Transportation Management Systems and related technologies. Strong communicator (written, verbal, presentation) who thrives in cross-functional teams and works well with minimal supervision. Technical knowledge of APIs, EDI, system integrations, and proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Visio, Project). Proactive learner and change leader with the ability to juggle support and project work while managing shifting priorities. Educational background in a relevant post-secondary program (Engineering, Sciences, or IT-focused Business), with bonus points for Lean Six Sigma, SQL, BI tools like Power BI, and work management systems like Wrike.

Why People Love Working For Canada Cartage

We offer hybrid and flexible working opportunities.

Extended health and dental, retirement plans

Paid personal days and sick days

Cohesive team and a positive, hard-working atmosphere.

Meaningful opportunities for career growth.

Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

We give back to the communities in which we operate by volunteering and donating to local charities.

We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

Awarded as a Top Fleet Employer since 2017

Come work with a company named "Canada's Best Employer 2018, 2019, 2021 & 2022" in Transportation & Logistics by Forbes

Requirements: Application Process

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.





Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

We are a Top Employer!

Canada Cartage has been recognized on the Forbes list of Canada's Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list. https://tinyurl.com/yrn5ue54



We've also been recognized for the 8th year in a row by Trucking HR Canada as one of Canada's "Top Fleet Employers". This serves to reinforce Canada Cartage's reputation as an employer of high quality.



https://tinyurl.com/2xsyrj7r



We're growing! We have also been ranked in the top 10 of Today's Trucking top 100 ranking of Canada's largest for-hire truck fleets for 2022. https://hubs.la/Q017bTLd0



Celebrating 100 years: https://www.youtube.com/watch?v=b3S-CtHQhVY



Why do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us: https://www.youtube.com/watch?v=rpMA1riOzPI

Our Values

Integrity:

We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I am transparent and trustworthy, respecting the traditional "handshake" value system and earning our way in.

Humanity:

We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability:

Accountability and accessibility to our staff, customers and our customers' customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who will deal with issues and have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.

Collaboration:

We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication:

Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership:

Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.

Come Work With An Industry Leader!

Committed to employment equality, Canada Cartage Systems LP encourages applications from Aboriginal people, persons with a disability, members of visible minority groups, women, and all other protected status.



Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let your local Human Resources Representative know.

Why You Will Love Canada Cartage

As an iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we offer dedicated fleet solutions, freight services, managed transportation, fulfillment, and home delivery. With a national network of terminals and distribution centres, we simplify complex logistics through innovation and technology.


Rooted in family values and an entrepreneurial spirit, we partner with top Canadian brands to create outstanding customer experiences. Founded in 1914, we continue to lead the industry with innovative fleet solutions and a commitment to excellence.