Job Description

Is this job for you?:


Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?


WELCOME HOME!


Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports directly to the Service Manager. This position is responsible for servicing all over the Greater Victoria Area.

Responsibilities:

• Provide customers with courteous and professional in-home servicing of major appliances
• Conduct appliance assessments to determine the issue
• Resolve installation issues
• Estimate the costs of repairs/replacements
• Order parts and ensure inventory supply levels are sufficiently maintained
• Communicate with customers regarding details of the assessment and servicing required
• Provide information to assist customers in obtaining optimum performance of their products
• Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
• Adhere to all health and safety, security, building and departmental procedures
• Ensure the proper maintenance of shop tools and vehicles
• Prepare reports

Qualifications:

• High school diploma or equivalent
• 2 or more years previous experience and/or education in major appliance service
• Valid driver\xe2\x80\x99s license (must be able to provide a clean driving abstract)
• Outstanding Customer Service skills
• Excellent written and verbal communication skills
• Professional and courteous phone etiquette
• Highly developed technical, investigative, and analytical skills
• Punctuality and dependability a must
• Must be organized and detail oriented
• Appliance Technician certification or willingness to obtain one

Why Transglobal:

• Flexible \xe2\x80\x9cemployer-paid\xe2\x80\x9d benefits including Health, Dental and Paramedical Services for you and your family
• Competitive pay
• Paid training
• Career progression program
• Employee discounts & Personal "Paid" days off
• Recognition, incentives, prizes and giveaways!

Be a part of Canada\xe2\x80\x99s largest home furnishings retailer!
We welcome all abilities to apply.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.